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The next installment of your Benicassim Festival ticket(s) is due to come out on 01st June 2017

Below are some handy tips to make sure your payment is successful.

Get checking your bank balance ..

Be sure to check there  is enough money to cover the instalment.

Have your card details changed……..? 

If your card has been updated, lost or stolen since you made your purchase, you will need to call us to update this. 

Already updated your card in your Ticketmaster account……..? Adding your updated card to your Ticketmaster online account will not link with your current order and will result in payment rejecting.

Make sure your card hasn’t expired.    
Even if you have the same card number, you will need to let us know the new expiry date ! 

 Republic of Ireland:              Northern Ireland & UK                  International Customers

  0818 903001                        0333 321 9996                              00 353 818 903001


Opening Hours:

Monday-Friday 8.30-6.00 & Saturday 9.30-6.00
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On certain events there are group concession/discount rates whereby 10 or more people want to book tickets for a show in The Olympia Theatre for example. For more information on concessions on your event please refer to our website. Or you can contact our Group Bookings Department on 01 6486029 or email www.group.sales@ticketmaster.ie.


On certain events there are different price for Children of a particular age. Please refer to our website for specific events you would like to inquire about.

Venue Layout:

Some events, depending on the venue, can be fully seated shows or part seated and part standing. In these cases standing, for example, may be a different price to the seated tickets. This is also the case for 'good seats'. If a show is fully seated then the best available tickets might be the best seats in the house (closest to the stage). Some of the older venues may have seats available with possible restrictions on the view and so may be priced lower.

Please refer to http://www.ticketmaster.ie for further information about a particular event.


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A service charge is the cost applied when you make a booking through an agent, be it online, over the phone or in an outlet.

Why are these charges levied?

The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

Service Charges are also shared with ticket outlets that use our equipment to make tickets available locally.

If we incur ticket delivery costs, these will be included in the Service Charge. Examples include postage and packaging, or the support of newer delivery methods such as ticketFast, where scanning hardware is required at participating venues.

How much is the service charge?

As an authorised ticket agent, we negotiate our charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. The maximum service charge is currently €6.85.

We will always clearly identify the face value of all tickets and any additional convenience or handling charge before proceeding with the transaction. This carefully scripted information is in place to ensure every customer knows exactly how the total price is constructed and consequently and gives them a choice to continue or decline.

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When a booking or purchase is made with a credit or debit card, the name of the company that the booking or purchase is made with appears on the bank statement. Most financial service providers limit the length of the company name shown on the statement, therefore, completesave.ie will appear on your statement instead of www.completesavings.ie.


Completesave.ie references your membership fee with Complete Savings. As a member, you have access to many discounts at an extensive portfolio of online retailers. On top of this, you can also apply for a €10 monthly member bonus each month that you make another booking through ticketmaster.ie. 


Contact details for Complete Savings:


Visit www.completesavings.ie 


Call Complete Savings on 1800 806 167, Mon-Fri 8am-8pm and Saturday 9am-4pm


Email customerservice@completesavings.ie



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MCD Presents

Guns n Roses

Royal Blood, Mark Lanegan Band, Otherkin

Live at Slane Castle – Saturday 27th May 2017

Frequently Asked Questions for this show may be found below


Venue Information & Restrictions

Q: Where and when is Slane Castle Concert site?

Slane is 40 miles north of Dublin on the N2. On show day, the village is closed and a
comprehensive traffic plan will be in operation. Fans should allow themselves plenty

Access on the day of the Concert

Q: What is the earliest I can arrive to the event?

A: Gates are advertised to open at 2pm (14:00) on show day. No queuing will be
permitted prior to this so you should time your arrival accordingly. Please keep an eye
on www.mcd.ie for all the latest time updates.

Q: Can I bring Garden Furniture or seats with me?

A: No. Neither garden furniture nor umbrellas will be permitted for Health and Safety

Q: I am diabetic and need someone to go to take/to store my insulin

A: Please notify security at the gates in advance of being searched that you are carrying
such items. Please bring official supporting medical documentation to avoid any issues
on the day. Please approach the medical tent at the event and a member of medical staff
will be happy to assist you accordingly in relation to your requirements.

Q: How can I find out information about having a stall at the event?

A: Please contact us at contact@mcd.ie .

Q: Can I bring Alcohol into the venue?

A: No alcohol is permitted onto the event site and searches will be in place at the
entrances. MCD are committed to responsible alcohol policies and work with
www.drinkaware.ie in relation to this.
Please note: We also have a 4 drink per person limit on all onsite bars. ID will be
checked rigorously on event day. Please be aware of advertised bar closing times.

Q: Will there be food/drinks available to purchase at the event?

A: Yes. There will be an array of onsite concessions selling food and beverages.

Please note patrons are NOT permitted to bring Alcohol/ Food/beverages into this event.
Strictly NO REFRESHMENTS IN HARD CONTAINERS (cans, plastic bottles, glass) –
even those containing water / non-alcoholic liquids in them.

Q: I am Coeliac, gluten intolerant, will there be food suitable to cater for my needs?

A: Yes-there will be a limited selection of foods available to cater for such dietary
requirements. Should you have any additional queries on this please email
access@mcd.ie in advance and we will be happy to advise accordingly.

Q: Will there be ATM facilities on site?

A: There will be limited ATM facilities available. We strongly advise all patrons to
bring requested cash with them to the event.

Q: What type of camera is permitted?

cameras and cameras with fixed (non-zoom) lenses under 6 inches ARE PERMITTED.
Lenses over 6 inches and video recording cameras are NOT PERMITTED.
Please note: If you are a professional photographer and wish to take photos with a
professional camera at this event you must apply in advance for permission by emailing
contact@mcd.ie. If you have not been approved in advance you will not permitted access to this event with your professional camera.

Prohibited Items
• Aerosols
• Air Horns
• Alcohol
• Animals (other than registered guide or hearing dogs)
• Any item which may reasonably be considered for use as a weapon
• Audio Recorders
• Backpacks or waistpacks
• Cans
• Cameras with a detachable lense or recording equipment
• Camping Equipment
• Chinese or Sky Lanterns
• Excessive amounts cigarettes may be refused entry to the site
• Food
• Fireworks and Flares
• Garden furniture, deckchairs, fold up chairs or shooting sticks.
• Glass
• Go Pro’s
• Illegal substances
• iPads
• Large Umbrellas or Flag Poles
• Large chains, spiked bracelet’s or wallet chains
• Light Sabers
• Megaphones
• Nitrous Oxide
• Portable Laser Equipment and Pens
• Selfie Sticks
• Smoke Canisters
• Sound systems
• Spray Cans
• Tridents
• Unauthorized Professional Film or Video Equipment*
• Unofficial tabards or reflective jackets

All the above items will be confiscated. Confiscated Items will not be returned.
Anyone resisting confiscation of restricted items may be evicted.
Pocket Sized Cameras are permitted for personal use only. Cameras with
detachable telephoto lenses will not be allowed through arena entrances.

Professional cameras & video / audio equipment are strictly prohibited.
Strictly not allowed:
• Food / Alcohol
• Refreshments in hard containers (glass / cans)
Ticketmaster act as our Ticketing Agent. MCD strongly advises that you do not
buy tickets from unofficial sources. Do not rush to the exits after the concerts.
Do not crowd surf / mosh, as you will be removed from the venue without a
The Music Act – Guns & Roses
Q: Who is on the lineup
A: Guns n’ Roses is the headline act for Slane Castle on 27th May 2017. Please check the MCD website (www.mcd.ie) for further updates nearer the show date.

Q: What time are Gates open at?
A: Gates are advertised to open at 2pm (14:00). Please note there is no queuing before
this time. Please keep an eye on www.mcd.ie for all the latest event updates.

Q: Who are the Support Acts for Slane Castle?
A: Royal Blood, Mark Lanegan Band & Otherkin are the announced support acts.

Q: Will stage times be made available before the event?
A: Yes. They will be posted on the website and mailed to subscribers closer to the event.
Q: How can I stay updated on artist additions to the event in the run up?

You can subscribe to www.mcd.ie updates for all updates on Slane 2017 or via the MCD Facebook account.


Public Transport from Dublin
Marathon Coach Service from Dublin to Slane: Departure from Dublin at George’s
Quay. Pick up at 12:00, 13.00; 14.00; 15.00; 16.00; 17.00 hrs. Return from Slane directly
after the concert from Dublin Transport Hub (closest bus stop to Slane castle concert) to
George’s Quay. Tickets priced €30 when purchased in advance in advance online:
www.bushiredublin.net .
Dublin Bus: Dublin Buses depart between 12:00 -17:00 hours every 30 minutes, from
Parnell Square West outside the Rotunda Dublin, returning from Slane straight after the
concert. Tickets priced €30 when purchased in advance from Ticketmaster outlets or
online: www.ticketmaster.ie.
Tel. Dublin Bus (01) 8734222 for information.
Public Transport from all counties except Dublin
Coach operators provide coach services from all over Ireland to Slane for the
concerts. A comprehensive traffic management plan is in place to provide coach
parking spaces for up to 600 large and small coaches.
Disabled Facilities & Parking

Q: Will there be Disabled Facilities?
A. Yes. We want everyone to be able to enjoy our events, participate, feel safe, as well as being part of the crowd. The following section aims to help you make an informed
decision about attending. All disabled customers are welcomed at MCD shows, but note that this event takes place on a sloping greenfield site. Parts of this site may have undulating sections of terrain, meaning that sometimes access is not that easy. Stewards however, will be at hand to assist.

Wheelchair/ Special needs facilities

There will be a purpose built raised wheelchair platform on the side of the hill beneath
the castle. Platform access ramps will have a gradient to lend itself to improved ease of access. All platforms have loose seating for attendants. Please bear in mind that priority in this area is given to wheelchair users and should the area become extremely busy attendants may be required to move back to make room for additional wheelchairs. In the summer months, our outdoor show platforms are not covered. Please Note that space in this area is limited and we operate a strict
1+ 1 policy for access to this area. Please contact us access@mcd.ie well in advance to allow us to plan for your arrival.

There may be use of laser and strobe lights at the event. Those persons affected by
lighting should ensure they have sufficient time to leave the viewing platform/crowd
before effects begin. Please bear in mind the audience may be very large and movement through the crowd slow. 

Please note: Wheelchair users maybe requested to wait on the platform at the end of
the show till the main crowd has left the site. This is for everyone’s health, safety and

Additional special needs
Please call Ticketmaster Accessible Phone Number on 0818 903001 (Republic of
Ireland), +353 1 648 6060 (International) and the Ticketmaster representatives will be
happy to assist you in booking your tickets.
Accessible Car Parking: We can issue you a pass to the disabled car park for
wheelchair/special needs ticket holders – please avail of this should it be required via
access@mcd.ie . The Accessible Car Park is the closet car park to the site – though
please bear in mind that everywhere at Slane is a long walk! Please note special needs
car passes will not be issued until approx. 2 weeks prior to the event. Ticketmaster
will advise us of contact details for all wheelchair /special needs ticket holders and these
will automatically be offered an option of availing of special needs parking. Please be
advised that there will be a delay in exiting the car park after the show as An Garda
Siochana give priority to pedestrians on the roads around the venue for a period after
the show.
If you have not purchased a special needs/wheelchair ticket but still feel you might be
entitled to special needs parking, please email access@mcd.ie with relevant official
documentation supporting you request and a member of staff will contact you
accordingly. If you are an accessible customer and are not driving, please contact
access@mcd.ie so that we can best assist.

Q: Will there be toilet facilities for wheelchair /special needs users?
A: Yes, where possible, a disabled toilet should be located nearby the wheelchair
platform and the special needs seated area and its use restricted to disabled patrons
please note this will be strictly regulated.
Ticket Information

Q. I purchased a ticket online at www.ticketmaster.ie over 2 weeks ago and still
haven't received it, who should I talk to?

A: Please contact Ticketmaster Customer Service directly on 0818 903 001 or if you are
calling from Northern Ireland call 0844 277 9964 Monday to Saturday 9.30 to 6pm.

Q. Can I pay more to upgrade to a backstage ticket?

A: It is not possible to buy backstage tickets; backstage is a busy working area of the site
and is not an appropriate area for non-working people. There are VIP Packages available via Ticketmaster.
Q. Can I purchase a camping ticket?

A. Slane is a one day, non-camping event. There is no official campsite operated by the
Promoter in connection with this event. There may be unauthorized campsites in
operation but MCD have no responsibility for or connection to these.
Q: What type of tickets are available?

A: Tickets are available through Ticketmaster in person: from 100 Ticketmaster outlets
By calling 24hr hotlines: Tel: ( ROI ) 0818 719 300 ( NI ) 0844 277 4455
Buy online: www.ticketmaster.ie.
Ø General admission €89.50 inclusive of booking fee
Ø Gold Circle A / B €149.50 inclusive of booking fee
Please follow signage to relevant area upon arrival, where you will be directed
**Please be advised that this show is now SOLD OUT**
Ø VIP Packages
A limited number of VIP packages are available via Ticketmaster. For further
information please take a look here.
Q: Can I leave the event and come back in again?

A: Please note there is NO readmission to the event.
Any request to do so must be approved in advance via the promoter MCD Productions.
Please email access@mcd.ie for any such requests.

Q: Who can go?
A: The age restriction for this event is that under 16s must be accompanied by a parent /
guardian who will sign for and take responsibility for the Minor for the duration of the
event. An adult can take up to 4 minors with them to the event. We advise that Slane
Castle is not suitable for those under 5 years old.
Parents / Guardians- if security members have any doubt regarding your age you will be
requested to prove your age so please ensure to bring ID to the show as it is your
responsibility to be able to prove it when requested.
Under 16's MUST be accompanied at all times by a parent or guardian.
Guardian must remain with under 16’s and take full responsibility for them
throughout the duration of the event.
For the safety and enjoyment of all patrons, An Gardaí Siochana and
Promoters MCD would again request that all Parents and Guardians
undertake their responsibility to fully review and adhere to the age
restrictions and conditions outlined here, before allowing any minors
attend this event.
Strict age monitoring will be in place at all entrances and the promoter
reserves the right to refuse admission without a refund to anyone who
fails to comply.
Should you have any queries regarding the age policies or require any assistance
please email the promoter directly customercare@mcd.ie .


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What are Platinum Tickets? Platinum Tickets are some of the best available tickets to concerts and other events made available by artists and event providers through Ticketmaster. They give fans fair and safe access to some of the best seats in the house.


Are Platinum Tickets resale tickets? No. Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum. Ticketmaster Platinum enables market-based pricing (adjusting prices per supply and demand) for live event tickets, like how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true value.


Why can't I buy Platinum Tickets for certain events? Currently Platinum Tickets are not available for all events. Be sure to check Ticketmaster often as new events are continually being added.


How are my tickets delivered? Depending on the event, Ticketmaster Platinum offers box office collection, standard post and/or secure post delivery options.


What is the Current Price per ticket? The price you pay is the original price of the ticket. Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum on behalf of the artist or event provider. Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the website before you complete your purchase.


Are there any other elements included with my Platinum Tickets purchase? Typically, there are no additional elements to a Ticketmaster Platinum Ticket purchase such as hospitality or merchandise. Please contact us in advance of making a purchase if you require any further information or clarification.


As with all purchases with Ticketmaster, we are unable to offer a refund or exchange once a booking is confirmed unless the event is cancelled.


When are my tickets going to be dispatched? Ticketmaster Platinum aims to post all tickets within 7-10 days of the event date, unless stated otherwise at the time of your booking. If you have not received your tickets within 48 hours of the event, please contact customer service as soon as possible. Irish and UK Mail Customers - If you have selected delivery through standard post, please allow 7- 10 days. Some types of tickets have posting restrictions, including: International Mail Customers - If we can't post the tickets to you in time, delivery through the post will not be an option in the booking process, and international customers will be asked to pick up tickets at the box office.


Can I change my delivery address after booking? How do I change the address on a previous booking? To change the billing address to which your tickets are due to be sent to you must contact us at the earliest possible convenience with the last 4 digits on your card used for purchase, your order number and proof of new address as a bank statement or utility bill so we may put a hold on your tickets being dispatched to the wrong address.


Why can't I see my Platinum orders in My Ticketmaster? You will not be able to see your Ticketmaster Platinum orders in the My Ticketmaster section of the Ticketmaster site. Please refer to your confirmation email for event details or contact us with questions.


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a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent. Tickets are all sold subject to licence.
b) Purchasing a ticket or accepting a guest ticket for this event constitutes your acceptance of these T&C’s.
c) Artists and billed attractions may be subject to change. The Promoters are not liable for the payment of any compensation or loss of money and/or expenses incurred.
d) No trading allowed within the venue without the Promoters prior consent.
e) Goods using unauthorised event logos and unauthorised professional recording equipment will be confiscated
f) Do not buy tickets or goods from unlawful street traders/touts. They are invalid. Invalid tickets are non-refundable.
g) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by An Garda Síochána or security staff which may be carried out for the security of customers and/or the prevention of crime.
h) No unauthorised buses, coaches or trucks will be allowed on site.

a) Refunds are only considered on major cancellation, substantial alteration or by special exception determined by the Promoter.
b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.
c) A minimum of the face value of the ticket will be refunded.
d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.

a) Under 16’s accompanied by an adult. No unaccompanied under 16’s are allowed on site.
b) Under 16’s must be accompanied by a ticket holding adult, parent or guardian who is over 18 years old.
c) Children under 5 (4 years and under) do not need a ticket to the event but must be accompanied by a ticket holding parent or guardian over 18 years old.
d) You must be able to prove your age with valid identification if requested, failure to do so may result in being refused admission.
e) Food and Drink will be available for purchase at the Event. We will be operating the Challenge 21 Policy for all alcohol sales on site.
f) It is illegal for a person over 18 to purchase alcohol on behalf of someone under 18.

a) Tickets/wristbands are non-transferable and only valid when purchased from official agents of the Promoter.
b) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.
c) There is no re-admission on a Day Ticket. Once on site you cannot leave and re-enter.
d) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event).
e) The Promoter will not issue duplicate tickets for lost or stolen tickets/wristbands.
f) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of the Promoter.
g) If you have obtained this ticket in breach of these Terms and/or if you breach any of these Terms, the ticket will be void and all the rights conferred on you will be void. If you seek to gain entry on a void ticket then we reserve the right to refuse you entry or eject you from the event and you might be liable to legal action for trespass. Void tickets are non-refundable.
h) The ticket holder is responsible for their ticket prior to entering the event until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
i) Tickets for this event have a unique barcode which will be scanned on entry and if found to be duplicated, either in error or for fraudulent gain, only the first instance of the ticket scanned will be admitted regardless of original ownership. Customers may be prosecuted if found to have deliberately duplicated and resold tickets for fraudulent gain.
j) 2/3 day Wristbands are only valid for entry on the days specified and will not be replaced if removed before the end of the last day of the event.
k) Wristbands are not transferable and cannot be used by different people on different days.
l) All tickets and wristbands remain the property of the Promoter until 12pm the day after the last day of the concert.

a) The Promoter reserves the right to evict a customer or refuse admission, without a refund. Please see the Eviction Policy on the event website.
b) If you are perceived to be intoxicated, abusive or displaying threatening behaviour, you will be refused entry into the event, even if you hold a valid ticket/wristband.
c) You may be body and/or bag searched at the entrances, on the site or when leaving. Any person who refuses to be searched by a steward or other person acting on behalf of the Promoter will be refused admission or ejected from site.
d) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, will be confiscated.
e) Any person carrying illegal items or carrying out illegal activity will be given to the An Garda Síochána and refused entry.
f) Anti-social behaviour may lead to eviction. Please act responsibly.

a) The promoter is unable to accept any liability for personal or property damages, losses (including confiscations) or injuries sustained at this event - other than caused as a result of our negligence. Any personal property brought to the event is at your own risk.
b) We may prosecute you if you cause damage to the Venue, the venue’s infrastructure, or cause harm to any other person at the Event and/or Venue.

a) The following items may not be brought into the venue – Smoke & Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal / unidentifiable substances, drugs, ‘legal highs’, laser equipment/pens, megaphones, nitrous oxide & any associated equipment, sky or ‘Chinese’ lanterns, sound systems, drones, spray cans, unofficial tabards/high viz jackets, cans, umbrellas, generators and camping equipment. All items will be confiscated.
b) No food, drink or alcohol can be brought into the event, with the exception of sealed soft drinks bottles (up to 500ml per person).
c) Excessive amounts of cigarettes. Only bring enough for personal consumption.
d) Anyone resisting the confiscation of disallowed items or disregarding these conditions will face eviction.
e) Unauthorised professional photography or use of professional recording equipment is prohibited and zoom lenses, audio visual or cinematographic devices will not be permitted on site.

a) Fires are not permitted anywhere onsite. Anyone involved with starting a fire or throwing anything onto a fire will be evicted from site.
b) Smoking (including e - cigarettes) is not permitted in enclosed public spaces or buildings, including any tents, Arena big tops etc.
c) Excessive exposure to loud music may cause damage to your hearing.
d) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
e) The use of drones or similar equipment for any reason is strictly forbidden onsite.
f) The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.

a) Please use the bins and recycling points provided on and off site.
b) No animals, other than guide or hearing dogs, are permitted on site.
a) For ticketing enquiries please contact www.ticketmaster.ie.
b) For disabled access ticketing enquiries please contact ticketmaster on +353 (0) 818 903001 (Ireland/ Republic of Ireland), +353 (0) 333 321 9996 (Northern Ireland & UK)
or +353 (0) 818 903001 (International)
c) For disabled access enquiries please contact – access@festivalrepublic.com
d) The event website is www.longitude.ie for further information.

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We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or it agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.

Links and Search Results

The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Ticketmaster has no control over these sites or the content within them. Ticketmaster cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Ticketmaster does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Ticketmaster for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us and we will investigate your claim and take any actions we deem appropriate in our sole discretion.

Prohibited Content

The following is a partial list of the kind of Content that is illegal or prohibited on the Site. It includes Content that: is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors; harasses or advocates harassment of another person; involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); displays pornographic or sexually explicit material of any kind; provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes. Offline Conduct

Although Ticketmaster cannot monitor the conduct of its Users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.

No Commercial Use

No area of this Site may be used by our visitors for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling tickets of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. We reserve the right to block access to or cancel a ticket order on any user known or reasonably believed to be associated with any ticket broker or tout, or utilizing automated means to process or place ticket orders, or re-selling tickets for commercial gain in any manner whatsoever, or whose ticket order exceeds the stated limit.

Access and Interference

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorised purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Ticketmaster web site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own person, non-commercial use) from our website without the prior expressed written permission of Ticketmaster.

Unauthorized Use of the Site

Illegal and/or unauthorised uses of the Site, including, but not limited to, unauthorised ticket sales, unauthorised framing of or linking to the Site, or unauthorised use of any robot, spider or other automated devise on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.

Violation of the Terms

You understand and agree that in Ticketmaster's sole discretion, and without prior notice, Ticketmaster may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorised User Content, if Ticketmaster believes that the User Content you provided has violated or is inconsistent with these Terms of Use violated the rights of Ticketmaster, another User or the law. You agree that monetary damages may not provide a sufficient remedy to Ticketmaster for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Ticketmaster may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. Ticketmaster is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, please see our Copyright Policy.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will Ticketmaster be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Ticketmaster has been advised of the possibility of such damages.


This site is controlled and operated by Ticketmaster from its offices in Ireland. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed and construed by Irish law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this site, litigation must be brought in court in Ireland without regard to its conflict of law provisions.


You agree to indemnify and hold Ticketmaster, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
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