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A service charge is a fee that covers items such as banking and merchant transaction fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

Why are these charges levied?

The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

Service Charges are also shared with ticket outlets that use our equipment to make tickets available locally.

If we incur ticket delivery costs, these will be included in the Service Charge. Examples include postage and packaging, or the support of newer delivery methods such as ticketFast, where scanning hardware is required at participating venues.

How much is the service charge?

As an authorised ticket agent, we negotiate our charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. The maximum service charge is currently €6.85.

We will always clearly identify the face value of all tickets and any additional convenience or handling charge before proceeding with the transaction. This carefully scripted information is in place to ensure every customer knows exactly how the total price is constructed and consequently and gives them a choice to continue or decline.


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On certain events there are group concession/discount rates whereby 10 or more people want to book tickets for a show in The Olympia Theatre for example. For more information on concessions on your event please refer to our website. Or you can contact our Group Bookings Department on 01 6486029 or email www.group.sales@ticketmaster.ie.


On certain events there are different price for Children of a particular age. Please refer to our website for specific events you would like to inquire about.

Venue Layout:

Some events, depending on the venue, can be fully seated shows or part seated and part standing. In these cases standing, for example, may be a different price to the seated tickets. This is also the case for 'good seats'. If a show is fully seated then the best available tickets might be the best seats in the house (closest to the stage). Some of the older venues may have seats available with possible restrictions on the view and so may be priced lower.

Please refer to http://www.ticketmaster.ie for further information about a particular event.


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When a booking or purchase is made with a credit or debit card, the name of the company that the booking or purchase is made with appears on the bank statement. Most financial service providers limit the length of the company name shown on the statement, therefore, completesave.ie will appear on your statement instead of www.completesavings.ie.


Completesave.ie references your membership fee with Complete Savings. As a member, you have access to many discounts at an extensive portfolio of online retailers. On top of this, you can also apply for a €15 monthly member bonus each month that you make another booking through ticketmaster.ie. 


Contact details for Complete Savings:


Visit www.completesavings.ie 


Call Complete Savings on 1800 806 167, Mon-Fri 8am-8pm and Saturday 9am-4pm


Email customerservice@completesavings.ie



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What are Platinum Tickets? Platinum Tickets are some of the best available tickets to concerts and other events made available by artists and event providers through Ticketmaster. They give fans fair and safe access to some of the best seats in the house.


Are Platinum Tickets resale tickets? No. Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum. Ticketmaster Platinum enables market-based pricing (adjusting prices per supply and demand) for live event tickets, like how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true value.


Why can't I buy Platinum Tickets for certain events? Currently Platinum Tickets are not available for all events. Be sure to check Ticketmaster often as new events are continually being added.


How are my tickets delivered? Depending on the event, Ticketmaster Platinum offers box office collection, standard post and/or secure post delivery options.


What is the Current Price per ticket? The price you pay is the original price of the ticket. Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum on behalf of the artist or event provider. Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the website before you complete your purchase.


Are there any other elements included with my Platinum Tickets purchase? Typically, there are no additional elements to a Ticketmaster Platinum Ticket purchase such as hospitality or merchandise. Please contact us in advance of making a purchase if you require any further information or clarification.


As with all purchases with Ticketmaster, we are unable to offer a refund or exchange once a booking is confirmed unless the event is cancelled.


When are my tickets going to be dispatched? Ticketmaster Platinum aims to post all tickets within 7-10 days of the event date, unless stated otherwise at the time of your booking. If you have not received your tickets within 48 hours of the event, please contact customer service as soon as possible. Irish and UK Mail Customers - If you have selected delivery through standard post, please allow 7- 10 days. Some types of tickets have posting restrictions, including: International Mail Customers - If we can't post the tickets to you in time, delivery through the post will not be an option in the booking process, and international customers will be asked to pick up tickets at the box office.


Can I change my delivery address after booking? How do I change the address on a previous booking? To change the billing address to which your tickets are due to be sent to you must contact us at the earliest possible convenience with the last 4 digits on your card used for purchase, your order number and proof of new address as a bank statement or utility bill so we may put a hold on your tickets being dispatched to the wrong address.


Why can't I see my Platinum orders in My Ticketmaster? You will not be able to see your Ticketmaster Platinum orders in the My Ticketmaster section of the Ticketmaster site. Please refer to your confirmation email for event details or contact us with questions.


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The demand for tickets is extremely high and, although we can’t guarantee that everyone will get tickets, we’re here to help you increase your chances of getting tickets on the big day with our FAQs.
Want to increase your chances of being at a U2 show in October/November? Take note, read carefully and you could be walking away with U2 tickets on Friday 2nd February



➤How/where can I buy tickets on Friday 2nd February?
Tickets will go on sale from the following locations:
3Arena, Dublin – A limited number of General Admission (standing) ONLY tickets will go onsale from the venue @ 9am.

Please also note that there is no queuing permitted at Dublin’s 3Arena prior to 8am due to heavy local construction. 

The SSE Arena, Belfast – A limited number of General Admission (standing) ONLY tickets will go onsale from the venue @ 9am


➤Venue purchases can only be made with a Credit or Debit card. The card that you use to make the purchase will be used for entry to the venue on the evening of the show – see information on ‘Card entry ticketing’ below.
You will be requested to provide a Mobile Phone number to receive SMS confirmation of your purchase.

➤www.ticketmaster.ie – Fans can purchase all available tickets on the Ticketmaster website from 9am.

What time can people start queuing at either The SSE Arena, Belfast or 3Arena, Dublin to buy tickets?
Please also note that there is no queuing permitted at Dublin’s 3Arena prior to 8am due to heavy local construction. 

Will Ticket Outlets have any tickets for sale?


With the announcement of 2 additional Dublin dates for U2 on 10th & 11th November comes the news that outlets will now be selling RESERVED SEATS only – NO STANDING (as the standing section is paperless).

General Admission (standing) tickets are Card Entry – what does this mean?
•    Fans buying floor sections will not receive a physical ticket. Think of the card used to make the purchase as your ticket. When you arrive at the venue, the venue staff will swipe your card at the doors and admit you to the standing section.
•    Regular ticket holders must also present a valid govt issued photo ID for the purchaser only.
•    Card Entry tickets are not transferrable. You cannot buy a Card Entry ticket as a gift for someone else. You can only buy a Card Entry ticket if you (the card holder) will be attending the event in person. If you buy 2 Card Entry tickets, your companion must enter at the same time as you.
•    There are NO EXCEPTIONS to these rules.

I am buying a Card Entry ticket and my card expires between purchase and the date of the show …
That’s fine, you bring the card used to make the purchase, regardless of whether its expired or not.

Will it be difficult to obtain tickets to these events?
We anticipate that demand will far exceed supply.

What can I expect when I log on to the Ticketmaster website on the morning of the sale?
There will be a queuing system on the website. If you are placed in to a virtual queue, please be patient and follow the on-screen instructions. If you are in a queue and refresh your browser, you will lose your place. Do not open multiple windows on your web browser.

What age restrictions apply to tickets?
3 Arena, Dublin : Under 16's must be accompanied by an adult over 18 at all times. No under 14s in the standing area.
The SSE Arena, Belfast: Under 14's should be accompanied by an adult over 18 at all times.  No under 14s in the standing area.

Where can I buy accessible tickets?
For accessible tickets, please contact the below directly:
•  3 Arena, Dublin: (ROI) 0818 903 001, for (NI &UK) 03333219996  and for (International) 00353 818 903 001 Select Option 2.
• The SSE Arena, Belfast: (NI &UK) 03333219996 (International) 00353 818 903 001.  Select Option 2

How many tickets can I buy?
There will be a ticket limit of 2 tickets per person, per card and postal address on Fan pre-sales and 4 tickets on the public sale.
Multiple bookings may be cancelled.

What will tickets cost?
•3 Arena, Dublin: 5th + 6th November 2018.
Seated/Standing: €39.05 - €201 + fees

•The SSE Arena, Belfast: 27th October 2018
Seated/Standing: £38.00 - £185.00 + fees
*** Prices are subject to change! ***

➤Useful Tips for buying tickets online!
•    If you do not currently have a Ticketmaster account please set one up in advance of tickets going on sale. All details can be found here: https://www.ticketmaster.ie/member 
•    Before tickets go on sale, log-in to “My Account”
•    Make sure your credit or debit card details are valid and up to date.
•    Please note that Maestro cards cannot be used to purchase your tickets:
•    If you have 3D secure set-up for your MasterCard or Verify by Visa for your Visa card then make sure you know your password!
•    Please ensure that you select the correct country for your billing and delivery addresses e.g. If your billing address is Northern Ireland then you must select your delivery method as Northern Ireland also. You cannot save your billing address as Great Britain and select delivery to Northern Ireland. You will receive an error message.


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Welcome to Ticketmaster. The following are the rules or "Terms" that govern use of the Ticketmaster Web site ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Ticketmaster Corporation, Ticketmaster Ireland Ltd. and their respective affiliates and subsidiaries (collectively "Ticketmaster") reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms of Use, Ticketmaster may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.

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You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by Ticketmaster to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Ticketmaster to do so. The content and software on this Site is the property of Ticketmaster and/or its suppliers and is protected by U.S. and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.


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