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Concessions:

On certain events there are group concession/discount rates whereby 10 or more people want to book tickets for a show in The Olympia Theatre for example. For more information on concessions on your event please refer to our website. Or you can contact our Group Bookings Department on 01 6486029 or email www.group.sales@ticketmaster.ie.

Children:

On certain events there are different price for Children of a particular age. Please refer to our website for specific events you would like to inquire about.

Venue Layout:

Some events, depending on the venue, can be fully seated shows or part seated and part standing. In these cases standing, for example, may be a different price to the seated tickets. This is also the case for 'good seats'. If a show is fully seated then the best available tickets might be the best seats in the house (closest to the stage). Some of the older venues may have seats available with possible restrictions on the view and so may be priced lower.

Please refer to http://www.ticketmaster.ie for further information about a particular event.

 

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A service charge is the cost applied when you make a booking through an agent, be it online, over the phone or in an outlet.

Why are these charges levied?

The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

Service Charges are also shared with ticket outlets that use our equipment to make tickets available locally.

If we incur ticket delivery costs, these will be included in the Service Charge. Examples include postage and packaging, or the support of newer delivery methods such as ticketFast, where scanning hardware is required at participating venues.

How much is the service charge?

As an authorised ticket agent, we negotiate our charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. The maximum service charge is currently €6.85.

We will always clearly identify the face value of all tickets and any additional convenience or handling charge before proceeding with the transaction. This carefully scripted information is in place to ensure every customer knows exactly how the total price is constructed and consequently and gives them a choice to continue or decline.

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When a booking or purchase is made with a credit or debit card, the name of the company that the booking or purchase is made with appears on the bank statement. Most financial service providers limit the length of the company name shown on the statement, therefore, completesave.ie will appear on your statement instead of www.completesavings.ie.

 

Completesave.ie references your membership fee with Complete Savings. As a member, you have access to many discounts at an extensive portfolio of online retailers. On top of this, you can also apply for a €10 monthly member bonus each month that you make another booking through ticketmaster.ie. 

 

Contact details for Complete Savings:

 

Visit www.completesavings.ie 

 

Call Complete Savings on 1800 806 167, Mon-Fri 8am-8pm and Saturday 9am-4pm

 

Email customerservice@completesavings.ie

 

 

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What are Platinum Tickets? Platinum Tickets are some of the best available tickets to concerts and other events made available by artists and event providers through Ticketmaster. They give fans fair and safe access to some of the best seats in the house.

 

Are Platinum Tickets resale tickets? No. Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum. Ticketmaster Platinum enables market-based pricing (adjusting prices per supply and demand) for live event tickets, like how airline tickets and hotel rooms are sold. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true value.

 

Why can't I buy Platinum Tickets for certain events? Currently Platinum Tickets are not available for all events. Be sure to check Ticketmaster often as new events are continually being added.

 

How are my tickets delivered? Depending on the event, Ticketmaster Platinum offers box office collection, standard post and/or secure post delivery options.

 

What is the Current Price per ticket? The price you pay is the original price of the ticket. Platinum Tickets were not purchased initially and then posted for resale; they are being sold for the first time through Ticketmaster Platinum on behalf of the artist or event provider. Other amounts or fees may also be included in the Current Price, or may be added on top of the Current Price. If additional amounts are added on top of the Current Price, they will be displayed on the website before you complete your purchase.

 

Are there any other elements included with my Platinum Tickets purchase? Typically, there are no additional elements to a Ticketmaster Platinum Ticket purchase such as hospitality or merchandise. Please contact us in advance of making a purchase if you require any further information or clarification.

 

As with all purchases with Ticketmaster, we are unable to offer a refund or exchange once a booking is confirmed unless the event is cancelled.

 

When are my tickets going to be dispatched? Ticketmaster Platinum aims to post all tickets within 7-10 days of the event date, unless stated otherwise at the time of your booking. If you have not received your tickets within 48 hours of the event, please contact customer service as soon as possible. Irish and UK Mail Customers - If you have selected delivery through standard post, please allow 7- 10 days. Some types of tickets have posting restrictions, including: International Mail Customers - If we can't post the tickets to you in time, delivery through the post will not be an option in the booking process, and international customers will be asked to pick up tickets at the box office.

 

Can I change my delivery address after booking? How do I change the address on a previous booking? To change the billing address to which your tickets are due to be sent to you must contact us at the earliest possible convenience with the last 4 digits on your card used for purchase, your order number and proof of new address as a bank statement or utility bill so we may put a hold on your tickets being dispatched to the wrong address.

 

Why can't I see my Platinum orders in My Ticketmaster? You will not be able to see your Ticketmaster Platinum orders in the My Ticketmaster section of the Ticketmaster site. Please refer to your confirmation email for event details or contact us with questions.

 

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Welcome to Ticketmaster. The following are the rules or "Terms" that govern use of the Ticketmaster Web site ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Ticketmaster Corporation, Ticketmaster Ireland Ltd. and their respective affiliates and subsidiaries (collectively "Ticketmaster") reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms of Use, Ticketmaster may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.

Permitted Use

You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by Ticketmaster to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Ticketmaster to do so. The content and software on this Site is the property of Ticketmaster and/or its suppliers and is protected by U.S. and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.

Disclaimers

Ticketmaster does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Ticketmaster cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Ticketmaster disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Ticketmaster will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

Ticketmaster makes no guarantee of any specific result from use of this Site or use of the Ticketmaster service.

Ticketmaster disclaims any and all liability for the acts, omissions and conduct of any third party users, Ticketmaster users, advertisers and/or sponsors on the Site, in connection with the Ticketmaster service or otherwise related to your use of the Site and/or the Ticketmaster service. Ticketmaster is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Ticketmaster.  Ticketmaster may investigate the claim and take appropriate action, in its sole discretion.

Trademarks

Ticketmaster logos as well as Ticketmaster and design found on this site are registered trademarks of Ticketmaster Ireland. Ticketmaster's trademarks may be used publicly only with the written permission of Ticketmaster.

Ownership of Materials

All materials on Ticketmaster's website are copyrighted and are protected under treaty provisions and world-wide copyright laws. Ticketmaster's materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Ticketmaster's written permission. Except as expressly stated in the limited licence provision of these terms and conditions, Ticketmaster does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.

Copyright Policy

We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or it agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.

Links and Search Results

The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Ticketmaster has no control over these sites or the content within them. Ticketmaster cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Ticketmaster does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Ticketmaster for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us and we will investigate your claim and take any actions we deem appropriate in our sole discretion.

Prohibited Content

The following is a partial list of the kind of Content that is illegal or prohibited on the Site. It includes Content that: is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors; harasses or advocates harassment of another person; involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); displays pornographic or sexually explicit material of any kind; provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes. Offline Conduct

Although Ticketmaster cannot monitor the conduct of its Users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.

No Commercial Use

No area of this Site may be used by our visitors for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling tickets of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. We reserve the right to block access to or cancel a ticket order on any user known or reasonably believed to be associated with any ticket broker or tout, or utilizing automated means to process or place ticket orders, or re-selling tickets for commercial gain in any manner whatsoever, or whose ticket order exceeds the stated limit.

Access and Interference

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorised purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Ticketmaster web site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own person, non-commercial use) from our website without the prior expressed written permission of Ticketmaster.

Unauthorized Use of the Site

Illegal and/or unauthorised uses of the Site, including, but not limited to, unauthorised ticket sales, unauthorised framing of or linking to the Site, or unauthorised use of any robot, spider or other automated devise on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.

Violation of the Terms

You understand and agree that in Ticketmaster's sole discretion, and without prior notice, Ticketmaster may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorised User Content, if Ticketmaster believes that the User Content you provided has violated or is inconsistent with these Terms of Use violated the rights of Ticketmaster, another User or the law. You agree that monetary damages may not provide a sufficient remedy to Ticketmaster for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Ticketmaster may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. Ticketmaster is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, please see our Copyright Policy.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will Ticketmaster be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Ticketmaster has been advised of the possibility of such damages.

Disputes

This site is controlled and operated by Ticketmaster from its offices in Ireland. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed and construed by Irish law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this site, litigation must be brought in court in Ireland without regard to its conflict of law provisions.

Indemnity

You agree to indemnify and hold Ticketmaster, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
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