Welcome!

 

What is eTicket delivery?

·If eTicket delivery is available on your event, you will be able to choose how you wish to view your tickets.  You can print at home when logged in via your desktop/laptop or view and present them for entry at the venue on your mobile device via the Ticketmaster mobile website or Ticketmaster app.  You can also bookmark your mobile web ticket.

Where do I select eTicket delivery?

·The eTicket option will be displayed along with other delivery options when it is available.  Note that eTicket delivery will not be available for every event.

What if the barcode does not scan at the venue?

·All mobile tickets display a 2D barcode with 17 digits. In the event that a venue scanner cannot read your mobile ticket, you will be referred to the Box Office for physical tickets to be issued.

 

Will the scanners at venues work through phone screen covers?

•Yes - there should be no issue using a phone that has a clear screen protector.

Is there anything I need to do when I get to the venue to scan my mobile?

•Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright  screen and it will save time at the venue entrance changing this if the ticket won't scan.

What happens if I lose/change my phone?

•You can still choose to use the Print-at-Home (TicketfastÒ) option by logging into your My Ticketmaster  account and print off your tickets.

What information displays on the back of my mobile ticket?

1.Venue address

2.Event text

3.Order number

4.Portal

5.Ticket type

6.Grand total

7.Event code

8.Event host

What will happen if the barcode is sent to a non-smartphone?

•You will not be able to view the ticket. In this instance you may view the Print-at-Home (TicketfastÒ) ticket on your desktop computer via the link in your confirmation email and print your barcoded ticket, or visit the Box Office on the day of the event to have a  physical ticket printed.

Do all members in my booking have to arrive together if I have selected eTicket delivery?

·Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device.

What happens if I forget my phone or my battery dies at the venue?

·If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box  Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.

 

Using your Ticketmaster iPHONE app

 

1- Tap My Tickets at the bottom of  the home screen

2- Scroll to your event then tap View Tickets next to  the order number

3- Tap on the  symbol  on the right hand side multiple tickets will  display beneath each other. 

4- Your barcode will display. Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left to right to get to the next  barcode.

 

 

Using your Ticketmaster android app

1- Tap My Orders at the top of the home screen

2- Scroll to find your event

3- Tap on the order number directly below the event details.

4-Tap on the  symbol on the right hand side multiple tickets will display beneath each other. 

5- Your barcode will display Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left toright. to get to the next barcode

 

 Using the Ticketmaster mobile website

1- Tap the Menu button at the top of the screen next to the Ticketmaster logo.

2- Tap the My Account menu option.

3- Scroll through My Orders to find the event.  Tap on the symbol on the far right.

4- Your ticket will appear.  If there are multiple tickets to be scanned, they will appear underneath each other.  Tap on the symbol to view the barcode

5- Your barcode will appear. Hold it up to the scanner at the venue for entry.  If you have more than one ticket, swipe from right to left to get to the next barcode.

 

 

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You can find plenty of information about your festival below!

Your path to festival enlightenment starts here!

Deposit Scheme Info!

You can find your next deposit scheme payment date and more by clicking the relevant festival below:


Electric Picnic 2017

 

Line-ups

You can find the line-up for your festival by visiting our Festie Guru here!

 

 

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We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please look at the info below first and we’ll update your details as quickly as possible.

 

I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address? Nope! Before you book your tickets, just log into your online account and go into edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.

 

I’m Moving house soon – can I update my address now? If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.

 

The tickets weren’t booked on my card – can I still update the address? Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.

 

Can you send my tickets to an alternative delivery address? Sorry! We can only send to the billing address of the card.

 

My booking says the tickets are processing – can I still change my address? We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved.

 

How do I contact you with my new billing address? It’s easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all the fields. It’s important that we have all the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You will need to include proof of address in your email as a bank statement or utility bill. You can attach this at the end of the form before you hit send. If you need to change the address on more than one order, please be sure to include all your reference numbers.

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