Welcome!

If you selected standard mail and do not receive your tickets within 2 business days of your event, click on the Contact Us tab above immediately. We will determine the nature of the problem, and if your tickets are replaceable, instruct you as to where and when to pick up your replacement tickets.

This is normally done at the Box Office prior to the show, and the tickets are marked as "Duplicate" so that they are easily identified as the valid tickets. Replacement tickets must be picked up by the credit card holder with the original credit card used in the purchase. Please advise if the card holder will not be attending the event when requesting your duplicate tickets. 

In order for us to deal with your query we would need you to confirm your order number and last 4 digits on the card used for purchase.

If you are unsure what your delivery option is, please check your email confirmation or your online Ticketmaster account as you may have chosen box office collection or TicketFast. 

 

 

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By Standard Mail

If you have a confirmation/order number for your purchase, your booking was successful and your tickets will be issued to you.

Ticketmaster aims to post all tickets as soon as possible after booking, unless stated otherwise at the time of your booking. It is not unusual for your tickets be sent closer to the event date and can arrive up to 72 hours prior to the event date.

If you have not received your tickets within 48 working hours of the event, please contact us as soon as possible.

Please note: Ticketmaster only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company we may cancel your tickets.

Some types of tickets have posting restrictions, including:

International Mail Customers - If we can't post the tickets to you in time, delivery through the post will not be an option in the booking process, and international customers will be asked to pick up tickets at the box office.

If your address changes before we are able to post your tickets, please contact us  immediately. In order to change your address details, we require written confirmation of your new address in the form of a photocopy of the card statement with your new address printed on it.

 

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If you're not sure if your tickets have been sent yet, this is the place to check! We'll try and keep you up to date on all the big events coming up in the Ireland & Northern over the next few months.

Ticketmaster endeavours to dispatch tickets as soon as possible, generally within 2 working days of your purchase being made.

My tickets have been sent – so why don't I have them yet?

If you chose standard post, please give it until 3 days before the event for your tickets to arrive – even once they've left us, it can sometimes take a little longer than expected to get to you through the post. Don't worry though – if they still haven't arrived by 3 days before, just get in touch here and we'll make sure you gain entry. 

I wanted to give these as a gift!

You can upgrade to Speedy Dispatch which includes a Gift Wallet for €4.75/£3.95 per order - Contact us here

Or you can still surprise your loved ones and kick off the build up to the event by creating your very own official Ticketmaster Gift Receipt.

If you chose the TicketFast print at home option at the time of booking, please click here for further info!

For some events, the postage of tickets is delayed, either at the request of the promoters or due to circumstances beyond our control. In the event of a large-scale delay of tickets, we will publish updated information through this service

 

ELECTRIC PICNIC 2018                                                        

Stradbally Hall, Co. Laois  

Tickets will be dsipatch in 2018 , we’ll update this page to let you know. The latest you should expect your tickets is around 5 days before the show, but we always aim to send them out sooner than that wherever possible.

We will be sending the Campervan passes as soon as we receive them - Keep an eye on your emails for updates!

 

 

 

Ed Sheeran Tour 2018

When will we receive our tickets?

There are no eTickets or ‘’print-at-home’’ tickets. There will be physical printed tickets sent out in the weeks prior to the show. You will not receive your tickets until the spring of 2018 at the earliest.

Guiness Series 2017

Aviva Stadium, Dublin


We’ll be sending the tickets out a bit nearer to the time. As soon as we receive them in, we’ll update this page to let you know. You’ll also see the Order Status in your account change to show that your tickets have been printed. The latest you should expect your tickets is around 5 days before the show, but we always aim to send them out sooner than that wherever possible.

If you live overseas at an International address please contact us 5 days before you leave for the show.

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Tickets will be sent along with a wallet in Ticketmaster colours - ideal if you want to gift the tickets as a special present.

Tickets will be delivered within 5 days of purchase and will be sent to the billing address only. Tickets cannot be sent directly to a gift recipient.  This is a non-secure delivery method. If the option is available, you may want to choose DHL as your delivery method. (Gift wrap is not available on Secure Post).

Speedy Dispatch is available at the following prices:

Events in the Republic of Ireland - €4.75 per order 
Events in Northern Ireland - £3.95 per order

If you wish to upgrade your delivery method you can make a request by filling in the form here 

 

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Sometimes the event organisers will ask us to use Card Entry, to make sure as many genuine fans as possible get the chance to book. Please remember that this means no paper tickets will be sent in the post. 

Is Credit Card Entry different from Paperless Tickets?

Nope, it’s the same thing – just a new name.


How does it work?

When you book for a show, the card you use to pay will then act as your tickets to get you in on the night. It's all very clever – our scanning system, will recognise the credit card you made your purchase with, so on the night they just swipe your card, check it against your ID to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.

One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.

Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.

Can I authorise someone else to use my tickets?

You can't – Card Entry ticketing is designed to stop tickets from being passed on or resold, so this would make it too easy for resellers to get round the system. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.

We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to help.

What if I go to the entrance with my kids and swipe my card – can they go in without me?

This isn't allowed – you, as the cardholder, actually have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a Card Entry event, they'll have to make the booking on their own card if they want to go without you being there.

Can I transfer my order onto another card?

We can only ever transfer onto another card if the one you booked with has been cancelled, lost or stolen. It would still have to be in your name and address, so we can't transfer onto someone else's card.

Can I buy Card Entry Tickets with a Ticketmaster Gift Card or Virtual Credit Card?

No. Sorry – You need to use a credit card or a Visa / Mastercard Debit Card in order to purchase Credit Card Entry tickets.

What do I need to take with me on the night?

Confirmation of booking. The credit/debit card used to buy the tickets. Photo ID – that's a drivers’ license / Proof of Age Card or Passport.

What if I don't have a drivers’ license Proof of Age Card or Passport?

It's going to be really strict on the night, so you will need some state issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event actually gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.

Will I get any paper tickets before the show?

No, sorry! If it's a Card Entry event, just bring yourself, your card, photo ID and your reference number.

What if my friends won't be there until later?

The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.

What if my card that I purchased my tickets with is lost or stolen?

If you have Card Entry tickets and your card is lost or stolen contact our customer service team.

You’ll need to send us a copy of your credit card billing statement showing only the last four digits of your card. The name & address on the statement must match the name & address on your order

 

What if the credit card I used expires before the event?

Just bring the old card, or the replacement card with the same credit card number and updated expiry. If you destroyed your old card and your new one has a different number please contact customer service.

What if I forget to bring the credit card I used to purchase?

Oh no! Go straight to the box office for help. Each venue has its own policy, but they’ll probably ask for your photo ID and purchase confirmation email. You can show them the email on your phone, and the name on the email must match your ID.

I used a card I share with my spouse – can they get in without me?

As long as they’re an authorised card user! They’ll need to have a card with the exact same credit card number issued and their name on it. Just make sure your other half brings the card and photo ID.

 

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What is eTicket delivery?

·If eTicket delivery is available on your event, you will be able to choose how you wish to view your tickets.  You can print at home when logged in via your desktop/laptop or view and present them for entry at the venue on your mobile device via the Ticketmaster mobile website or Ticketmaster app.  You can also bookmark your mobile web ticket.

Where do I select eTicket delivery?

·The eTicket option will be displayed along with other delivery options when it is available.  Note that eTicket delivery will not be available for every event.

What if the barcode does not scan at the venue?

·All mobile tickets display a 2D barcode with 17 digits. In the event that a venue scanner cannot read your mobile ticket, you will be referred to the Box Office for physical tickets to be issued.

 

Will the scanners at venues work through phone screen covers?

•Yes - there should be no issue using a phone that has a clear screen protector.

Is there anything I need to do when I get to the venue to scan my mobile?

•Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright  screen and it will save time at the venue entrance changing this if the ticket won't scan.

What happens if I lose/change my phone?

•You can still choose to use the Print-at-Home (TicketfastÒ) option by logging into your My Ticketmaster  account and print off your tickets.

What information displays on the back of my mobile ticket?

1.Venue address

2.Event text

3.Order number

4.Portal

5.Ticket type

6.Grand total

7.Event code

8.Event host

What will happen if the barcode is sent to a non-smartphone?

•You will not be able to view the ticket. In this instance you may view the Print-at-Home (TicketfastÒ) ticket on your desktop computer via the link in your confirmation email and print your barcoded ticket, or visit the Box Office on the day of the event to have a  physical ticket printed.

Do all members in my booking have to arrive together if I have selected eTicket delivery?

·Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device.

What happens if I forget my phone or my battery dies at the venue?

·If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box  Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.

 

Using your Ticketmaster iPHONE app

 

1- Tap My Tickets at the bottom of  the home screen

2- Scroll to your event then tap View Tickets next to  the order number

3- Tap on the  symbol  on the right hand side multiple tickets will  display beneath each other. 

4- Your barcode will display. Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left to right to get to the next  barcode.

 

 

Using your Ticketmaster android app

1- Tap My Orders at the top of the home screen

2- Scroll to find your event

3- Tap on the order number directly below the event details.

4-Tap on the  symbol on the right hand side multiple tickets will display beneath each other. 

5- Your barcode will display Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left toright. to get to the next barcode

 

 Using the Ticketmaster mobile website

1- Tap the Menu button at the top of the screen next to the Ticketmaster logo.

2- Tap the My Account menu option.

3- Scroll through My Orders to find the event.  Tap on the symbol on the far right.

4- Your ticket will appear.  If there are multiple tickets to be scanned, they will appear underneath each other.  Tap on the symbol to view the barcode

5- Your barcode will appear. Hold it up to the scanner at the venue for entry.  If you have more than one ticket, swipe from right to left to get to the next barcode.

 

 

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Ed Sheeran has announced 7 dates in Ireland in May 2018 Cork – Pairc UÍ Chaoimh 4 & 5 May Belfast –  Boucher Playing Fields 9 May Galway – Pearse Stadium 12 & 13 May Dublin – Phoenix Park 16 & 18 May

 

Ed Sheeran – May 2018 – FAQs

My tickets say PITCH/GA and give a Row & Seat?

All tickets are given a row & seat number for inventory purposes. Standing tickets will say PITCH or GA.

 

Q: What are the age restrictions?

A: Under 18s must be accompanied by an adult of 18+. We advise parents with small children to purchase seated tickets where possible.

 

Q: What do I do if my parent buys me a ticket on their card and they do not wish to attend the show?

A: Please purchase tickets in the cardholder’s name and on the day of the show please provide the attending party with the credit card, or a photocopy/photo of the card used at the time of booking. You will also need to bring along a valid ID to reflect family name.

 

Q: How can I purchase wheelchair/accessible seating tickets?

A: Wheelchair/accessible seating tickets will be available for all 4 venues, to purchase tickets for these areas please call Ticketmaster on:

0818 903 001 (Republic of Ireland)

03333219996 (From UK or Northern Ireland)

00353 818 903 001 (International)

 

Q: What are the entry requirements?

A: For tickets purchased online: To gain access to the concert you are required to bring your tickets along with the purchasing credit card or a photo/photocopy of the credit card and a valid form of ID to reflect family name.

For tickets purchased in outlets: Whether you have paid by cash or credit card your name will be printed on your tickets and you will be required to bring valid ID, or a photocopy, to gain access to the show.

 

When will we receive our tickets?

There are no eTickets or ‘’print-at-home’’ tickets. There will be physical printed tickets sent out in the weeks prior to the show. You will not receive your tickets until the spring of 2018 at the earliest.

If you purchased tickets for a gift you can creat a Gift Receipt here

** We caution fans to beware of fraudulent and invalid tickets and websites. Fans are strongly advised NOT to purchase tickets via ANY secondary sellers or ANY unofficial source. **

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Gift Wrap is an option available on the delivery page when booking online. Tickets will be sent along with a gift wrap wallet in Ticketmaster colours - ideal if you want to gift the tickets as a special present.

Tickets will be delivered within 5 days of purchase and will be sent to the billing address only. Tickets cannot be sent directly to the gift recipient.  This is a non-secure delivery method. If the option is available, you may want to choose DHL as your delivery method. (Gift wrap is not available on Secure Post).

If you selected Gift Wrap as your delivery method and have not received the Wallet and your tickets within 2 business days of your event, please contact Ticketmaster Customer Services immediately. In the unlikely event you have not received your Gift Wallet with tickets and your tickets need to be replaced and collected at the venue box office Ticketmaster will refund you the cost of the Gift Wrapping.

 

Gift Wrap is available at the following prices:

Events in the Republic of Ireland - €4.75
Events in Northern Ireland - £3.95

Already made an order? Good News! You can add this to your order by requesting here

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What is a Collector Ticket?
The Collector Ticket is a colourful plastic credit card sized ticket – it’s a collectible souvenir with an exclusive design for your event, and it comes with a lanyard so you can wear it!

Can I order one Collector Ticket and one normal ticket?
Not at the moment, sorry! The way we print and pack tickets means that the entire order would either have to be Collector Tickets or standard.

How much does a Collector Ticket cost?
It’s just an extra €5.95 per ticket, and you’ll have a great souvenir for your event!

When will I receive my Collector Tickets?
The latest you should expect your Collector Tickets is around 2 weeks before the show, but we do aim to send them out much sooner wherever possible. We can’t arrange delivery for a specific date, but please    don’t worry, as we’ll make sure the tickets are in your hands before the show! If you still don’t have your tickets by 2 weeks before.

How do Collector Tickets work?
It’s pretty similar to normal tickets! If you've ordered 4 Collector Tickets, you’ll receive 4 passes and 4 lanyards – they’ll have a barcode on, which will be scanned on your way into the event.

Do I have to wear the Collector Ticket around my neck?
You don’t have to, but we’d recommend it just so you don’t lose it – we can’t send you a replacement if it goes missing. You’ll need to keep your ticket with you during the event, so you can show it to security if they ask.

 

 

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