Welcome!

If you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!

Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.

Any exceptions?

The Bord Gais Energy Theatre will on occasion allow a change of date or time for shows running for one week or more. Please note this is subject the availability and terms and conditions. If your booking is made with the theatre you must contact them directly to process any exchanges. 

Any questions contact us here !

 

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Ticketmaster will automatically refund customers who booked online or through the call centre for any cancelled shows. This would be done within 24 hours of cancellation and takes 3-5 working days to appear in your account.   If you are unsure if your order has been refunded, please use the "contact us" tab with the order number so we may check your booking. If the contact us tab does not appear on your screen click "no" on the option below. 
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As soon as the venue or promoter tells us that an event's been cancelled, we'll get to work on letting you know about it. We'll try to contact you by SMS and by sending an email, so please make sure the details on your booking are up to date!
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It can sometimes take a while for a refund to appear back onto your card, as once it's processed on our side there can be a few days in between before it's claimed by your bank. Please allow up to 10 working days after the refund has been processed to appear on a statement.   If you still don't see the credit on your statement, please double check which card you used – we'll always refund the original card you booked with.
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Unfortunately we can't refund anything beyond the cost of the tickets, but we'll always try to let you know as soon as we're told about an event cancelling or changing date to give you the opportunity to cancel your arrangements, if possible. The event organisers won't cancel or reschedule an event unless they really have to, but it's always worth keeping in mind, that things can sometimes change.
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On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems or discrepancies. Most of the time, if you've had a replacement card for the same account the refund will go into your account anyway and you won't need to do anything.   If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 10 working days, please contact the card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account.
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Nope – just get in touch by hitting the Contact Us tab above. We can just cancel the barcodes on your tickets and refund them, so there's no need to send back any printouts.
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NOTICE OF CANCELLATION

 

TONY BENNETT

25 June 2017

Bord Gais Energy Theatre

 

Unfortunately, Tony Bennett's sold-out concert at the Bord Gais Energy Theatre this Sunday, June 25 is cancelled as the 19-time Grammy winner has a flu virus and has been advised by his medical doctor to rest and recover for the next few days.  

 

Tony sends his deepest regrets to all his fans in Ireland that he will not be to perform for them as he was greatly looking forward to being back in Ireland again where he has received such a warm response from audiences over the years.

 

Refunds are available from point of purchase.

 

Aiken Promotions apologise for any inconvenience caused.

 

 

FOR FURTHER INFORMATION CHECK www.aikenpromotions.com

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Garth Brooks -  Refund Process published Wednesday 12th November 2014

Ticketmaster has received confirmation that none of Garth Brooks 5 dates at Croke Park will now take place. 
 

The ticket return process began on Thursday 17 July at 9am. 
 

Ticketmaster began the cancellation process Thursday, July 17th using the process previously set-out. If you have purchased tickets, please read the following FAQ's carefully: 
 

1. Question - I bought my tickets over the phone, online or on my mobile. How will I get a refund?
Answer - No action is required on your part. On 15th July a full refund including service charge will automatically be refunded to the card used to make the purchase. Please allow 7-10 working days for the refund to reach your account.


2. Question - I bought my tickets at a Ticketmaster ticket centre. How will I get my refund?
Answer - Customers are required to return to the point of purchase and present their tickets to receive a refund.

 

3. Question - The following outlets are no longer ticket centres (News & Deli Dundalk /Fassaugh Stores Cabra /Whites Wexford /the Irish Shop Ennis, Cusack Park, Ennis). What should I do to obtain a refund?
Answer - Refunds for tickets purchased at these ticket centres are available from any existing Ticketmaster ticket centre using the same refund process.


4. Question - Will I get a full refund including my service charge? 
Answer - A full refund including service charge will be issued to all ticket purchasers. 

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If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below. If you can't find what you're looking for, try searching the name of your event in the “Type your question” bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the promoters. For more information, please keep an eye on this page, which will be updated with all the latest information. 

My event's been rescheduled – will I get new tickets? 

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do. 

Why isn't my event listed here? I'm sure I've heard it was cancelled... 

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.  

Check the list below for any changes to your event. For more information, please don't hesitate to follow the "Contact Us" tab above, and one of our Customer Support representatives will provide an answer as soon as possible. 

 

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The Breeders due take place at Vicar Street on 16th October 2017 has been cancelled due to Hurricane Ophelia.Online/phone bookings refunded automatically.Tickets purchased from Outlets need to return to outlet for refund.

 

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Dodie  in The Button Factory on 16-OCT-2017 has been POSTPONED due to Hurricane Ophelia. Customers will be notified when the new date is confirmed.                                                                                                                 

Downtown Boys due to take place at Workmans Club on 16th October 2017  has been cancelled due to Hurricane Ophelia. All refunds from point of purchase.             

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The Horrors in Mandela Hall on 16-OCT-2017 has been POSTPONED due to Hurricane Ophelia. Customers will be notified when the new date is confirmed.       

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Miss Saigon Due to the adverse weather conditions expected from Storm Ophelia and the RED weather alert issued by Met Eireann tonight’s performance of Miss Saigon scheduled for 7.30pm has been cancelled.

Any tickets purchased for tonight’s performance can be exchanged for an alternative date. In order to process your exchange please contact your point of purchase as follows.

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 Zara Larsson due take place in The Olympia Theatre t on 16-October-17 has been rescheduled due to Hurricane Ophelia. This event will take place tomorrow 17-OCT-17 in th same venue. Original tickets valid.                                                                                                                                                                                                                         back to top

 

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Hello The A-Team,

We're sure you can't wait for Basketball Hall of Fame at the SSE Arena on Saturday 2nd December 2017. The times of the games has been slightly changed - please see below.

Jot this down!...

Basketball Hall of Fame Belfast Classic

Game 1

Doors: 1.30pm

Game: 2.30pm

Game 2

Doors: 4.00pm

Game: 5.00pm 

All four games will be televised live by CBS Sports Network in the United States.

Anything else?...

All original tickets remain valid.

Best Wishes,

Ticketmaster

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We wish we didn’t have to break it to you.

We have just been advised Folkfest Killarney has now been postponed.

 

What Now…

All tickets will remain valid for the new date. We will be in touch when this is announced.

If you would like a refund just post your tickets back to the address below:

Ticketmaster, 2nd Floor, College Park House, Nassau St, Dublin 2.

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund. 

 

Anything else you need to know?

Nobody likes it when events are postponed. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.

That's all for now, but if anything else comes up we'll be in touch. 

Best Wishes

Ticketmaster.  

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Dear Customer,

Due to unforeseen circumstances King Kong due to take place at Cork Opera House on the 27th October 2017 has changed date.

Jot This Down...

This show will now take place on 29th October 2017 in the same venue.

All tickets remain valid for the new date!

Can't make the new date?

If you cannot attend the event on the 29th October 2017, you will need to send the tickets back to us for your refund!

Send your tickets back in to 2nd Floor, College Park House, 20 Nassau Street, Dublin 2 and we will get your money back to you 5-7 days after the tickets are received!

Anything else you need to know?

Nobody likes it when events are rescheduled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen. 

That's all for now , but if anything else comes up we'll be in touch!

Kind Regards,

Your Customer Services Team

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We wish we didn’t have to break it to you.
The Promoter has advised Sweet at Vicar Street won't be going ahead on 8th November.
 We’ve got an official statement from them below:
 
 ‘As a result of unforeseen circumstances the performance of Sweet and Mud which is due to take place on Sunday 8th November at Vicar street ,unfortunately is cancelled.
Due to the fact that this is Sweets Farewell touring schedule there is no more available space to fit in a new date for concert." 
 
We’re sure you’re just as disappointed as us, but we want to help you get your money back quickly…
If you booked online, over the phone, we’re sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 7 days to process your refund before you start to worry.
If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets. The outlet staff will help you with your refund.
Anything else you need to know?
Nobody likes it when events are cancelled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.
 
That’s it for now, but if anything else comes up, we’ll be in touch.
 
Ticketmaster Customer Service Team
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Hello The A-Team, 

We wish we didn’t have to break it to you.

We have just been advised Tommy Tiernan at The Castlecourt Hotel on 7th September has now been postponed.

What Now…

A new date will be announced ASAP.

If you would like a refund just post your tickets back to the address below:

Ticketmaster, 2nd Floor, College Park House, Nassau St, Dublin 2.

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund.  

Anything else you need to know?

Nobody likes it when events are postponed. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.

That's all for now, but if anything else comes up we'll be in touch. 

Best Wishes

Ticketmaster.  

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Occasionally events are cancelled or rescheduled by the promoter, team, band or venue. Should this occur, we will endeavour to contact you either by phone, e-mail, SMS or letter with the contact details you provide at the time of booking. 

To gain a refund on tickets for a cancelled or rescheduled event, tickets must be returned to the point of purchase. Tickets purchased in person from a Ticketmaster outlet should be returned directly to the original outlet for a refund. Online and phone booked tickets should be returned to the following address:

Ticketmaster Customer Services
2nd Floor, College Park House
20 Nassau Street
Dublin 2
D02 VY46

You can also refer to our Latest News page or the event page on the website to find out about cancellations or rescheduled events.

Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the purchase, we must refund the original credit card. If you no longer use this card you must contact your bank/card provider to check "rejected payments" so they may locate the refund we have issued. 

If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions by clicking on Ask a Question.

Please make sure to include/provide your reference number so we can expedite your refund if applicable.

 

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