Welcome!

If you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!

Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.

Any exceptions?

The Bord Gais Energy Theatre will on occasion allow a change of date or time for shows running for one week or more. Please note this is subject the availability and terms and conditions. If your booking is made with the theatre you must contact them directly to process any exchanges. 

Any questions contact us here !

 

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Ticketmaster will automatically refund customers who booked online or through the call centre for any cancelled shows. This would be done within 24 hours of cancellation.    If you are unsure if your order has been refunded, please use the "contact us" tab with the order number so we may check your booking. If the contact us tab does not appear on your screen click "no" on the option below. 
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As soon as the venue or promoter tells us that an event's been cancelled, we'll get to work on letting you know about it. We'll try to contact you over the phone and by sending an email, so please make sure the details on your booking are up to date!
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It can sometimes take a while for a refund to appear back onto your card, as once it's processed on our side there can be a few days in between before it's claimed by your bank. Please allow up to 10 working days after the refund has been processed to appear on a statement.
If you still don't see the credit on your statement, please double check which card you used – we'll always refund the original card you booked with.
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Unfortunately we can't refund anything beyond the cost of the tickets, but we'll always try to let you know as soon as we're told about an event cancelling or changing date to give you the opportunity to cancel your arrangements, if possible. The event organisers won't cancel or reschedule an event unless they really have to, but it's always worth keeping in mind, that things can sometimes change.
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On the advice of our bank, we only refund the card that was originally used to pay – this is to make sure that the refund goes to the right place and avoids any problems or discrepancies. Most of the time, if you've had a replacement card for the same account the refund will go into your account anyway and you won't need to do anything.   If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 10 working days, please contact the card issuer. They'll be holding the funds for you and will be able to arrange a transfer to your new account.
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Nope – just get in touch by hitting the Contact Us tab above. We can just cancel the barcodes on your tickets and refund them, so there's no need to send back any printouts.
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What is eTicket delivery?

·If eTicket delivery is available on your event, you will be able to choose how you wish to view your tickets.  You can print at home when logged in via your desktop/laptop or view and present them for entry at the venue on your mobile device via the Ticketmaster mobile website or Ticketmaster app.  You can also bookmark your mobile web ticket.

Where do I select eTicket delivery?

·The eTicket option will be displayed along with other delivery options when it is available.  Note that eTicket delivery will not be available for every event.

What if the barcode does not scan at the venue?

·All mobile tickets display a 2D barcode with 17 digits. In the event that a venue scanner cannot read your mobile ticket, you will be referred to the Box Office for physical tickets to be issued.

 

Will the scanners at venues work through phone screen covers?

•Yes - there should be no issue using a phone that has a clear screen protector.

Is there anything I need to do when I get to the venue to scan my mobile?

•Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright  screen and it will save time at the venue entrance changing this if the ticket won't scan.

What happens if I lose/change my phone?

•You can still choose to use the Print-at-Home (TicketfastÒ) option by logging into your My Ticketmaster  account and print off your tickets.

What information displays on the back of my mobile ticket?

1.Venue address

2.Event text

3.Order number

4.Portal

5.Ticket type

6.Grand total

7.Event code

8.Event host

What will happen if the barcode is sent to a non-smartphone?

•You will not be able to view the ticket. In this instance you may view the Print-at-Home (TicketfastÒ) ticket on your desktop computer via the link in your confirmation email and print your barcoded ticket, or visit the Box Office on the day of the event to have a  physical ticket printed.

Do all members in my booking have to arrive together if I have selected eTicket delivery?

·Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device.

What happens if I forget my phone or my battery dies at the venue?

·If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box  Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.

 

Using your Ticketmaster iPHONE app

 

1- Tap My Tickets at the bottom of  the home screen

2- Scroll to your event then tap View Tickets next to  the order number

3- Tap on the  symbol  on the right hand side multiple tickets will  display beneath each other. 

4- Your barcode will display. Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left to right to get to the next  barcode.

 

 

Using your Ticketmaster android app

1- Tap My Orders at the top of the home screen

2- Scroll to find your event

3- Tap on the order number directly below the event details.

4-Tap on the  symbol on the right hand side multiple tickets will display beneath each other. 

5- Your barcode will display Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left toright. to get to the next barcode

 

 Using the Ticketmaster mobile website

1- Tap the Menu button at the top of the screen next to the Ticketmaster logo.

2- Tap the My Account menu option.

3- Scroll through My Orders to find the event.  Tap on the symbol on the far right.

4- Your ticket will appear.  If there are multiple tickets to be scanned, they will appear underneath each other.  Tap on the symbol to view the barcode

5- Your barcode will appear. Hold it up to the scanner at the venue for entry.  If you have more than one ticket, swipe from right to left to get to the next barcode.

 

 

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NOTICE OF CANCELLATION

 

TONY BENNETT

25 June 2017

Bord Gais Energy Theatre

 

Unfortunately, Tony Bennett's sold-out concert at the Bord Gais Energy Theatre this Sunday, June 25 is cancelled as the 19-time Grammy winner has a flu virus and has been advised by his medical doctor to rest and recover for the next few days.  

 

Tony sends his deepest regrets to all his fans in Ireland that he will not be to perform for them as he was greatly looking forward to being back in Ireland again where he has received such a warm response from audiences over the years.

 

Refunds are available from point of purchase.

 

Aiken Promotions apologise for any inconvenience caused.

 

 

FOR FURTHER INFORMATION CHECK www.aikenpromotions.com

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Ed Sheeran has announced 7 dates in Ireland in May 2018 Cork – Pairc UÍ Chaoimh 4 & 5 May Belfast –  Boucher Playing Fields 9 May Galway – Pearse Stadium 12 & 13 May Dublin – Phoenix Park 16 & 18 May

 

Ed Sheeran – May 2018 – FAQs

My tickets say PITCH/GA and give a Row & Seat?

All tickets are given a row & seat number for inventory purposes. Standing tickets will say PITCH or GA.

 

Q: What are the age restrictions?

A: Under 18s must be accompanied by an adult of 18+. We advise parents with small children to purchase seated tickets where possible.

 

Q: What do I do if my parent buys me a ticket on their card and they do not wish to attend the show?

A: Please purchase tickets in the cardholder’s name and on the day of the show please provide the attending party with the credit card, or a photocopy/photo of the card used at the time of booking. You will also need to bring along a valid ID to reflect family name.

 

Q: How can I purchase wheelchair/accessible seating tickets?

A: Wheelchair/accessible seating tickets will be available for all 4 venues, to purchase tickets for these areas please call Ticketmaster on:

0818 903 001 (Republic of Ireland)

03333219996 (From UK or Northern Ireland)

00353 818 903 001 (International)

 

Q: What are the entry requirements?

A: For tickets purchased online: To gain access to the concert you are required to bring your tickets along with the purchasing credit card or a photo/photocopy of the credit card and a valid form of ID to reflect family name.

For tickets purchased in outlets: Whether you have paid by cash or credit card your name will be printed on your tickets and you will be required to bring valid ID, or a photocopy, to gain access to the show.

 

When will we receive our tickets?

There are no eTickets or ‘’print-at-home’’ tickets. There will be physical printed tickets sent out in the weeks prior to the show. You will not receive your tickets until the spring of 2018 at the earliest.

If you purchased tickets for a gift you can creat a Gift Receipt here

** We caution fans to beware of fraudulent and invalid tickets and websites. Fans are strongly advised NOT to purchase tickets via ANY secondary sellers or ANY unofficial source. **

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Garth Brooks -  Refund Processpublished Wednesday 12th November 2014

Ticketmaster has received confirmation that none of Garth Brooks 5 dates at Croke Park will now take place. 

The ticket return process began on Thursday 17 July at 9am. 

Ticketmaster began the cancellation process Thursday, July 17th using the process previously set-out. If you have purchased tickets, please read the following FAQ's carefully: 

1. Question - I bought my tickets over the phone, online or on my mobile. How will I get a refund?
Answer - No action is required on your part. On 15th July a full refund including service charge will automatically be refunded to the card used to make the purchase. Please allow 7-10 working days for the refund to reach your account.


2. Question - I bought my tickets at a Ticketmaster ticket centre. How will I get my refund?

Answer - Customers are required to return to the point of purchase and present their tickets to receive a refund.


3. Question - The following outlets are no longer ticket centres (News & Deli Dundalk /Fassaugh Stores Cabra /Whites Wexford /the Irish Shop Ennis, Cusack Park, Ennis). What should I do to obtain a refund?
Answer - Refunds for tickets purchased at these ticket centres are available from any existing Ticketmaster ticket centre using the same refund process.


4. Question - Will I get a full refund including my service charge? 

Answer - A full refund including service charge will be issued to all ticket purchasers. 

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If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below. If you can't find what you're looking for, try searching the name of your event in the “Type your question” bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the promoters. For more information, please keep an eye on this page, which will be updated with all the latest information. 

My event's been rescheduled – will I get new tickets? 

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do. 

Why isn't my event listed here? I'm sure I've heard it was cancelled... 

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.  

Check the list below for any changes to your event. For more information, please don't hesitate to follow the "Contact Us" tab above, and one of our Customer Support representatives will provide an answer as soon as possible. 

 

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     Airbourne at The Limelight 1-   Door times now changed to 7pm, Trucker Diablo:7.30pm , The treatment: 8.15pm and Airbourne:9.30pm   

Augustines taking place at Empire Music Hall on the 28th October has changed door times. New door times 7.30pm       

All Folk'd Up due take place 12th November has been cancelled.Online/phone bookings refunded automatically.Tickets purchased from Outlets need to return to outlet for refund.                                                                                                                                                                                                                                                                                                                                                                                         back to top

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Band of Friends at Limelight on 24th October 2015 has been rescheduled to 22nd October 2016 in The Empire Belfast.

BAMMA 26 on 4th June in The 3Arena has been rescheduled to 10th September.       

Beartooth taking place on the 16th December has been moved from the Academy 2 to the Greem room. It's same venue different room! All original tickets still valid. 

Black Grape due to take place in Vicar Street on the 23rd December has been cancelled.Refunds from point of purchase.   

BuckCherry at Whelan's 13th October , new door times now open at 7.30pm

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     Coasts due to take place in The Limelight on 29th July has been cancelled.                                                                                                                                                           Cork City V Sligo Rovers has been rescheduled to August 8th 2016 at 7.45pm

    Cork City V Bray Wanderers due to take place on 5th August has been postponed.New Date will be confirmed ASAP.

Chance the Rapper due to take place in the Olympia on 11th November has been rescheduled to the Helix on Wednesday 23rd and Friday 25th November 2016. You can either exchange for one of the new dates or return to point of purchase for a full refund.

Car Seat Headrest taking place on the 27th March in Whelans has changed venue. It is now taking place in the Academy on the same date.All original tickets remain valid.

Craig David due to take place at the SSE arena on the 6th April has been cancelled. Online/phone bookings refunded automatically. If purchased from a ticketmaster outlet,you must go back to the outlet with your tickets for a refund.

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 D.A.R.K in Whelans on 16th May 2016 has been rescheduled to 19th September 2016

D.A.R.K due to take place at Dolan's warehouse,Limerick won't be going ahead.

 Derek Ryan in The Headfort Arms Hotel on 15th November 20216 has been rescheduled to 26th November 2016

 Dean Strung & Jerry Buting  in Mandela Hall has been changed from unreserved seating to general admission standing.Small Allocation of seats on the night.                                                                                                                              

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         Elisa due to take place on the 12th February 2017 has changed venue. It will now take place in the Green Room. It' s the same venue, just a different room! All original tickets remain valid                                                                                                                                                                                                                                                                                                                                                                                                          back to top

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      Galway V Bray   due to take place on the 15th August, has been rescheduled to Friday 19th August. Kick off 7.45PM. All tickets still valid for new date.

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   Hits & Giggles has been cancelled. Refunds will be issued back onto your card within 3-5 working days.

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        Ireland V Pakistan which was cancelled on Saturday 20th , all refunds will be refunded automatically back onto your card  within 3-5 working days. If purchased from a ticketmaster outlet, you must return to the outlet for a full refund.                                                                                                                                                                                                                                                                                                                                                                                                        back to top

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   Jon Bellion taking place on 12th April 2017, has been changed to an all-ages show, under 16s must be accompanied by an adult. 

Jon Bellion taking place on 12 April 2017 has changed venues. It will now take place at the Olympia Theatre. All original tickets remain valid.

Jonathan Pie due to take place at Whelan's 30th October has been cancelled. All refunds from point of purchase.                                                                                                                                                                                                                                                                                                                                                                                                               back to top

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   O'Rappa due to take place in The Academy on 14th August has been cancelled.                                                                                                                                                                                                                                                                                                  back to top

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Pete Rock & CL Smooth due to take place in The Sugar Club on 18th August has been rescheduled and will now take place on 6th September. 

Picture This is a full standing event in The INEC on 25th September.

Post Malone due to take place on 2nd February at the Green Room has changed venue. It is now taking place in the Academy. All original tickets remain valid.

 

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Red Hot Chilli Peppers due to take place at 3 Arena as been rescheduled. 

Tickets for Tuesday 20th December will now be valid for Wednesday 20th September 2017.

Tickets for Wednesday 21st December will be valid for Thursday 21st September 2017.

If you bought your ticket(s) online or over the phone and would like a refund, please send your tickets back to the address below:Ticketmaster, Second Floor, College Park House, 20 Nassau street, Dublin 2                                                                                                 

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund                                                                                                                                                                                                                                                                                                          back to top

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        Selena Gomez due to take place on 8th November has now been cancelled. If purchased online/over the phone your card will be automatically refunded within 3-7 working days. Tickets purchased from a ticketmaster outlet, you need to turn to them for full refund with the tickets.       

Syd Arthur due take place at workmans club 26th October has been postponed. New date will be confirmed ASAP. All original tickets will be valid for new date.                                                                                                                                                                                                                                                            back to top

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The Impossible Gentleman due to take place on 28th July in The Sugar Club has been cancelled. 

The High Kings in the INEC has been rescheduled to the 9th September 2016 in the same venue.

The High Kings due to take place at the Maritime Hotel Bantry, has been rescheduled to the 17th September 2016. All tickets still valid.

Travis Scott  due to take place 22nd August has been cancelled. "Due to his album mixes delay Travis Scott has been forced to cancel his shows in Dublin and Glasgow today and tomorrow. He was hoping to have this all finished in time to travel but unfortunately due to unforeseen circumstances it isn't." If purchased online/over the phone we will refund your card automatically. If purchased from a Ticketmaster outlet , you need to return to the outlet for a refund with your ticket.

The Story of Love due to take place on 16th October has been cancelled. For an exchange for the 15th October or a full refund please return to point of purchase.

Tony Christie due take place at Armagh Hotel has been cancelled. Refunds from point of purchase.     

The Saw Doctors due take place at the Seapoint Ballroom Galway,on the 29th December,31st December and 18th March has been cancelled. If purchased online/over the phone your card will be automatically refunded within 3-7 working days. Tickets purchased from a ticketmaster outlet, you need to turn to them for full refund with the tickets. 

The Saw Doctors due take place on 27th December at the INEC has been cancelled.If purchased online/over the phone your card will be automatically refunded within 3-7 working days. Tickets purchased from a ticketmaster outlet, you need to turn to them for full refund with the tickets.                       

The Felice Brothers due to take place o 20th January has been cancelled. Online/phone bookings refunded automatically. If purchased from a Ticketmaster  outlet, just go back to the outlet with your tickets for a full refund.       

Tommy Tiernan taking place on the 1st.2nd and 3rd of March at the Cork Opera House has changed door times.Doors are now 7.00pm and show starts at 8.00pm                                                                                                                                                                                                                                                                                                                                                                             back to top

Us The Duo due to take place in the Academy 2 on 23rd September has been rescheduled. The event will now take place on 7th March 2017. All tickets still valid for new date. If wish to get a refund please register post your tickets back to our Head Office. Ticketmaster 2nd Floor, College Park House, 20 Nassau Street, Dublin 2.       

Ulster Rugby V Zebre that was due to take place on 25th November 2016 has now been confirmed a new date. The event will now take place on the Saturday 11th March 2017. Kick-off 6.05pm. All original tickets remain valid.   

U2 -The Joshua Tree Tour due to take place at Croke Park on July 22nd, Gates are now 5.00pm. All original tickets remain valid.                                                                                                                                                                                                                                                                                                                                                                                              back to top

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You can find plenty of information about your festival below!

Your path to festival enlightenment starts here!

Deposit Scheme Info!

You can find your next deposit scheme payment date and more by clicking the relevant festival below:


Electric Picnic 2017

 

Line-ups

You can find the line-up for your festival by visiting our Festie Guru here!

 

 

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We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please look at the info below first and we’ll update your details as quickly as possible.

 

I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address? Nope! Before you book your tickets, just log into your online account and go into edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.

 

I’m Moving house soon – can I update my address now? If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.

 

The tickets weren’t booked on my card – can I still update the address? Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.

 

Can you send my tickets to an alternative delivery address? Sorry! We can only send to the billing address of the card.

 

My booking says the tickets are processing – can I still change my address? We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved.

 

How do I contact you with my new billing address? It’s easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all the fields. It’s important that we have all the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You will need to include proof of address in your email as a bank statement or utility bill. You can attach this at the end of the form before you hit send. If you need to change the address on more than one order, please be sure to include all your reference numbers.

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