Welcome!

We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please look at the info below first and we’ll update your details as quickly as possible.

 

I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address? Nope! Before you book your tickets, just log into your online account and go into edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.

 

I’m Moving house soon – can I update my address now? If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.

 

The tickets weren’t booked on my card – can I still update the address? Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.

 

Can you send my tickets to an alternative delivery address? Sorry! We can only send to the billing address of the card.

 

My booking says the tickets are processing – can I still change my address? We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved.

 

How do I contact you with my new billing address? It’s easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all the fields. It’s important that we have all the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You will need to include proof of address in your email as a bank statement or utility bill. You can attach this at the end of the form before you hit send. If you need to change the address on more than one order, please be sure to include all your reference numbers.

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Occasionally events are cancelled or rescheduled by the promoter, team, band or venue. Should this occur, we will endeavour to contact you either by phone, e-mail, SMS or letter with the contact details you provide at the time of booking. 

To gain a refund on tickets for a cancelled or rescheduled event, tickets must be returned to the point of purchase. Tickets purchased in person from a Ticketmaster outlet should be returned directly to the original outlet for a refund. Online and phone booked tickets should be returned to the following address:

Ticketmaster Customer Services
2nd Floor, College Park House
20 Nassau Street
Dublin 2
D02 VY46

You can also refer to our Latest News page or the event page on the website to find out about cancellations or rescheduled events.

Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the purchase, we must refund the original credit card. If you no longer use this card you must contact your bank/card provider to check "rejected payments" so they may locate the refund we have issued. 

If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions by clicking on Ask a Question.

Please make sure to include/provide your reference number so we can expedite your refund if applicable.

 

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If you can’t make it to your event you may be able to list your tickets on our Ticketmaster Resale site – click here to find out how!

Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead, take a look at our purchase policy for more information.

Any exceptions?

The Bord Gais Energy Theatre will on occasion allow a change of date or time for shows running for one week or more. Please note this is subject the availability and terms and conditions. If your booking is made with the theatre you must contact them directly to process any exchanges. 

Any questions contact us here !

 

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Your tickets will print the cardholders name on each ticket. For most shows the cardholder doesn't need to attend. They can just print the tickets off and give them to their friends and family to use. Unfortunately we are unable to change the name on the booking - the tickets need to be in the cardholders name.

There is a small number of events that the cardholder does need to attend. For shows like this we will make you aware at the beginning of the booking.

 

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We get an allocation of tickets to sell on behalf of the venue and event organisers, and tickets can be snapped up really quickly for popular events. But sometimes, you might notice that more tickets become available after you've booked – this can be for a number of different reasons. So why are better tickets sometimes available...

a few minutes after the event goes on sale?
When customers find available tickets either online or through any of the other access points, those tickets are actually reserved while the customer considers the purchase. During that period, which lasts for only a few minutes, no one else can view or purchase those tickets. If the customer decides not to buy the tickets, they are "released" and become available to other purchasers. So if a customer is looking at 10th row center seats and decides not to buy, those seats become available for another customer.

...days after the event goes on sale?
A venue may release more tickets for Ticketmaster to sell as the event date approaches. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale!

Additionally, sometimes a customer attempts to buy tickets but their credit card is declined. If Ticketmaster is unable to contact the customer to secure a valid credit card or billing address, Ticketmaster may cancel the order and release the tickets for sale. Tickets may also be re-released if a customer does not follow Ticketmaster's published ticket limits or other terms of use.

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Venues usually have 'Reserved' seating. Which means that you are given a row and seat number and therefore know beforehand where you will be sitting. A few venues or events have 'Unreserved' seating. This means that we cannot guarantee where you will be sitting. The first people to enter the venue will get choice of where to sit so basically you are guaranteed a seat but it is first come first served so always arrive early if you want good seats.
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Tickets will be sent along with a wallet in Ticketmaster colours - ideal if you want to gift the tickets as a special present.

Tickets will be delivered within 5 days of purchase and will be sent to the billing address only. Tickets cannot be sent directly to a gift recipient.  This is a non-secure delivery method. If the option is available, you may want to choose DHL as your delivery method. (Gift wrap is not available on Secure Post).

Speedy Dispatch is available at the following prices:

Events in the Republic of Ireland - €4.75 per order 
Events in Northern Ireland - £3.95 per order

If you wish to upgrade your delivery method you can make a request by filling in the form here 

 

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Sometimes the event organisers will ask us to use Card Entry, to make sure as many genuine fans as possible get the chance to book. Please remember that this means no paper tickets will be sent in the post. 

Is Credit Card Entry different from Paperless Tickets?

Nope, it’s the same thing – just a new name.


How does it work?

When you book for a show, the card you use to pay will then act as your tickets to get you in on the night. It's all very clever – our scanning system, will recognise the credit card you made your purchase with, so on the night they just swipe your card, check it against your ID to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.

One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.

Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.

Can I authorise someone else to use my tickets?

You can't – Card Entry ticketing is designed to stop tickets from being passed on or resold, so this would make it too easy for resellers to get round the system. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.

We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to help.

What if I go to the entrance with my kids and swipe my card – can they go in without me?

This isn't allowed – you, as the cardholder, actually have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a Card Entry event, they'll have to make the booking on their own card if they want to go without you being there.

Can I transfer my order onto another card?

We can only ever transfer onto another card if the one you booked with has been cancelled, lost or stolen. It would still have to be in your name and address, so we can't transfer onto someone else's card.

Can I buy Card Entry Tickets with a Ticketmaster Gift Card or Virtual Credit Card?

No. Sorry – You need to use a credit card or a Visa / Mastercard Debit Card in order to purchase Credit Card Entry tickets.

What do I need to take with me on the night?

Confirmation of booking. The credit/debit card used to buy the tickets. Photo ID – that's a drivers’ license / Proof of Age Card or Passport.

What if I don't have a drivers’ license Proof of Age Card or Passport?

It's going to be really strict on the night, so you will need some state issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event actually gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.

Will I get any paper tickets before the show?

No, sorry! If it's a Card Entry event, just bring yourself, your card, photo ID and your reference number.

What if my friends won't be there until later?

The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.

What if my card that I purchased my tickets with is lost or stolen?

If you have Card Entry tickets and your card is lost or stolen contact our customer service team.

You’ll need to send us a copy of your credit card billing statement showing only the last four digits of your card. The name & address on the statement must match the name & address on your order

 

What if the credit card I used expires before the event?

Just bring the old card, or the replacement card with the same credit card number and updated expiry. If you destroyed your old card and your new one has a different number please contact customer service.

What if I forget to bring the credit card I used to purchase?

Oh no! Go straight to the box office for help. Each venue has its own policy, but they’ll probably ask for your photo ID and purchase confirmation email. You can show them the email on your phone, and the name on the email must match your ID.

I used a card I share with my spouse – can they get in without me?

As long as they’re an authorised card user! They’ll need to have a card with the exact same credit card number issued and their name on it. Just make sure your other half brings the card and photo ID.

 

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Gift Wrap is an option available on the delivery page when booking online. Tickets will be sent along with a gift wrap wallet in Ticketmaster colours - ideal if you want to gift the tickets as a special present.

Tickets will be delivered within 5 days of purchase and will be sent to the billing address only. Tickets cannot be sent directly to the gift recipient.  This is a non-secure delivery method. If the option is available, you may want to choose DHL as your delivery method. (Gift wrap is not available on Secure Post).

If you selected Gift Wrap as your delivery method and have not received the Wallet and your tickets within 2 business days of your event, please contact Ticketmaster Customer Services immediately. In the unlikely event you have not received your Gift Wallet with tickets and your tickets need to be replaced and collected at the venue box office Ticketmaster will refund you the cost of the Gift Wrapping.

 

Gift Wrap is available at the following prices:

Events in the Republic of Ireland - €4.75
Events in Northern Ireland - £3.95

Already made an order? Good News! You can add this to your order by requesting here

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If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below. If you can't find what you're looking for, try searching the name of your event in the “Type your question” bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the promoters. For more information, please keep an eye on this page, which will be updated with all the latest information. 

My event's been rescheduled – will I get new tickets? 

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do. 

Why isn't my event listed here? I'm sure I've heard it was cancelled... 

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.  

Check the list below for any changes to your event. For more information, please don't hesitate to follow the "Contact Us" tab above, and one of our Customer Support representatives will provide an answer as soon as possible. 

 

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The Breeders due take place at Vicar Street on 16th October 2017 has been cancelled due to Hurricane Ophelia.Online/phone bookings refunded automatically.Tickets purchased from Outlets need to return to outlet for refund.

 

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Dodie  in The Button Factory on 16-OCT-2017 has been POSTPONED due to Hurricane Ophelia. Customers will be notified when the new date is confirmed.                                                                                                                 

Downtown Boys due to take place at Workmans Club on 16th October 2017  has been cancelled due to Hurricane Ophelia. All refunds from point of purchase.             

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The Horrors in Mandela Hall on 16-OCT-2017 has been POSTPONED due to Hurricane Ophelia. Customers will be notified when the new date is confirmed.       

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Miss Saigon Due to the adverse weather conditions expected from Storm Ophelia and the RED weather alert issued by Met Eireann tonight’s performance of Miss Saigon scheduled for 7.30pm has been cancelled.

Any tickets purchased for tonight’s performance can be exchanged for an alternative date. In order to process your exchange please contact your point of purchase as follows.

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 Zara Larsson due take place in The Olympia Theatre t on 16-October-17 has been rescheduled due to Hurricane Ophelia. This event will take place tomorrow 17-OCT-17 in th same venue. Original tickets valid.                                                                                                                                                                                                                         back to top

 

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You can find plenty of information about your festival below!

Your path to festival enlightenment starts here!

Deposit Scheme Info!

You can find your next deposit scheme payment date and more by clicking the relevant festival below:

 

Electric Picnic Instalment Plan

Instalment plans are available online for all ticket prices to any customer wishing to take advantage of a payment plan. All offers are subject to availability. 


Plan 1 
If you purchased between the 8 September 2017 and 17 October 2017 your initial deposit and service charge will be charged upon purchase. Your 2nd payment/instalment will be made on or around Wednesday 1 November 2017 and your 3rd and final payment/instalment will be processed on or around Friday 1 December 2017.

Line-ups

You can find the line-up for your festival by visiting our Festie Guru here!

 

 

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What is a Collector Ticket?
The Collector Ticket is a colourful plastic credit card sized ticket – it’s a collectible souvenir with an exclusive design for your event, and it comes with a lanyard so you can wear it!

Can I order one Collector Ticket and one normal ticket?
Not at the moment, sorry! The way we print and pack tickets means that the entire order would either have to be Collector Tickets or standard.

How much does a Collector Ticket cost?
It’s just an extra €5.95 per ticket, and you’ll have a great souvenir for your event!

When will I receive my Collector Tickets?
The latest you should expect your Collector Tickets is around 2 weeks before the show, but we do aim to send them out much sooner wherever possible. We can’t arrange delivery for a specific date, but please    don’t worry, as we’ll make sure the tickets are in your hands before the show! If you still don’t have your tickets by 2 weeks before.

How do Collector Tickets work?
It’s pretty similar to normal tickets! If you've ordered 4 Collector Tickets, you’ll receive 4 passes and 4 lanyards – they’ll have a barcode on, which will be scanned on your way into the event.

Do I have to wear the Collector Ticket around my neck?
You don’t have to, but we’d recommend it just so you don’t lose it – we can’t send you a replacement if it goes missing. You’ll need to keep your ticket with you during the event, so you can show it to security if they ask.

 

 

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Seatwave is an online marketplace where fans can buy and sell tickets for concerts, theatre, sports and just about any other live event. Seatwave was created by a group of people who believe that getting tickets should be really easy and safe. We're happy you've come to visit us and we hope we can provide the superior experience we've set out to create


Why are Ticketmaster & Seatwave working together?
 
We recognise that customers are looking for more choice, flexibility and protection when they decide they would like to sell on or buy tickets for events. By working together, we can deliver better levels of security, reliability and service to all customers.
 
Why are you directing fans to Seatwave?
 
We'll only ever direct you to search for tickets on Seatwave! if we don't have any more tickets available through Ticketmaster. This just gives an extra option to buy tickets through another channel once we've sold our allocation.
 
Do you hold back tickets to sell on Seatwave?
 
Absolutely not. We sell tickets on behalf of venues and event organisers, so we don't independently control the allocation of tickets. It's the event organisers who decide where to sell their tickets and how they're priced – they will allocate tickets to us to sell on their behalf, and we sell them directly to the fans at face value. 
 
We're committed to making sure that all tickets sold through us are distributed fairly, and continue to prevent ticket resellers from getting their hands on large volumes of tickets by making sure we rigorously enforce ticket limits.
 
How do Seatwave get their tickets?
 
Seatwave is an open marketplace where members of the public are able to buy or resell their tickets.
 
The number one aim is to make sure that anyone who buys a ticket through Seatwave can be confident that the tickets do exist and they'll be delivered to them before the event.
 
All transactions on Seatwave are backed by their TicketIntegrity Guarantee, so that buying is safe and secure – the seller isn't paid until the buyer has received their tickets.
 
How are the tickets priced on Seatwave?
 
As Seatwave is an open marketplace, prices are driven by supply and demand. For really popular events, there are usually far more people who want tickets than there are tickets available, so this will usually drive the price up above face value.
 
Where an event isn't so popular, it's not uncommon for tickets to be resold below the original face value.
 

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3D Secure is an added layer of security for online credit and debit card transactions.

An example of 3 D secure is Verified by Visa/Mastercard Securecode so when a customer gets to the billing page on Ticketmaster a window will open and ask them to register their card. Some consumers may wish to register here whilst others may prefer to go on to their credit card provider site and register there.

3 D Secure protects the three parties involved in a transaction – the owner of the card, the card issuer and the merchant.

Benefits of 3 D Secure

3-D Secure allows better authentication of the payment card holder by their card issuer when they are making purchases online from our site.
It will protect customer’s card from being used in the event of it being lost or stolen.

What does my bank or card provider say about 3D Secure?

Bank of Ireland AIB Ulster Bank Permanent TSB National Irish Bank (NIB)

To give you an idea of what to expect , here’s an example of a Bank of Ireland interface using a Visa card:

Here’s an example of an AIB interface using a MasterCard:

 

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There's lots of information here on our helpdesk and it's really easy to use. Just enter your questions into the search bar and view the results...95% of our customers usually find the answers they need without having to contact us. 

Can't find what you're looking for? 

All questions that you enter into the search bar will provide an answer that we think may resolve your query. If it doesn't a Contact Us tab will appear so you can send us an email. 

Hit the Contact Us tab (under the blue Go button) near the top of the page to send us an email and we'll get back to you as soon as we can. If you'd rather speak to us, here are the details:

Republic of Ireland:
0818 903001

Northern Ireland & UK
0333 321 9996

International Customers
00 353 818 903001​

Fan Support Hours (Local Time Zone)
Mon - Fri: 8:30AM - 6 PM
Sat: 9:30 AM - 6 PM
Sun: CLOSED


Please note that if you have booked for a show in the United Kingdom you need to contact Ticketmaster UK. Phone: 0333 321 9999 Overseas: 0044 161 425 7563. Or you can contact Ticketmaster Ireland through their website www.ticketmaster.co.uk

If you're calling for help with an outstanding order, please have your booking reference number and the last 4 digits of your card number handy. We work in line with the Data Protection Act, so to keep your details safe we can only discuss a booking with the cardholder we have on record.

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Good question! It depends on how soon the event is, what delivery methods are available for that event, etc. To ask about your options, please Contact Fan Support.

 

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If you provided an email address, we'll send you a confirmation within 72 hours. You can also see your booking details by logging into your online account and checking your order history.

 

If you booked over the phone, rather than going to the order history, choose Print Receipt and you can pull up your booking details using your phone number and the card details you paid with. Please see below for a step to step guide for this:

Click here to log into your account/if you haven't got an account, you can create one here. Choose Print Receipt from the menu on the right of the page Enter the phone number you gave us when you booked (but leave out the first 0) Enter the card number you paid with Select the country your event’s in from the drop down menu

Once the above has been entered, click the submit button to view all matching bookings.

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If you selected standard mail and do not receive your tickets within 2 business days of your event, click on the Contact Us tab above immediately. We will determine the nature of the problem, and if your tickets are replaceable, instruct you as to where and when to pick up your replacement tickets.

This is normally done at the Box Office prior to the show, and the tickets are marked as "Duplicate" so that they are easily identified as the valid tickets. Replacement tickets must be picked up by the credit card holder with the original credit card used in the purchase. Please advise if the card holder will not be attending the event when requesting your duplicate tickets. 

In order for us to deal with your query we would need you to confirm your order number and last 4 digits on the card used for purchase.

If you are unsure what your delivery option is, please check your email confirmation or your online Ticketmaster account as you may have chosen box office collection or TicketFast. 

 

 

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Missed Event Insurance is an opt-in service from Allianz Global Assistance to customers of Ticketmaster Ireland if they wish to take out cover on an event. If you are unable to attend the specific event in the Rep. of Ireland or Northern Ireland for which you purchased your Missed Event Insurance, for any number of covered reasons, including illness, travel delay, jury service and more, you'll be reimbursed for this purchase*. (*Terms and Conditions Apply). For full details about the services Allianz Global Assistance offers you and the Missed Event Insurance product information please click here.

You may cancel your Missed Event Insurance within 14 days of the date of purchase and receive a full refund of the premium. Applies only if the event has not commenced or a claim has not been submitted. If you have purchased Missed Event Insurance inadvertently, please contact The Insurance Provider with details of your policy (Policy Number and Transaction Number). These details will feature in the confirmation email that you received from the missed event insurance provider. You can contact them by: Email at missedeventinsurance@allianz-assistance.ie . Phone at +353 1 637 3617 or +44 20 8666 9562 Post at 511 Q House, Furze Road, Sandyford Industrial Estate, Dublin 18.
Customers of Missed Event Insurance must be Irish or UK residents. Please note that the purchase of Missed Event Insurance is not compulsory. Ticketline trading as Ticketmaster (incorporated in the Republic of Ireland Company Number 135876) Registered address 2nd Floor, College Park House, 20 Nassau Street, Dublin 2, D02 VY46, Ireland.

Missed Event Insurance is underwritten by AGA International SA and is administered as a branch in the UK by Allianz Global Assistance. Allianz Global Assistance is a trading name of Mondial Assistance (UK) Limited, Registered in England No. 1710361. Registered Office: 102 George Street, Croydon CR9 6HD. www.allianz-assistance.co.uk, email address: missedeventinsurance@allianz-assistance.co.uk

AGA International SA is authorised by Autorité de Contrôle Prudentiel in France and is regulated by the Central Bank of Ireland for the conduct of Irish business by way of the Freedom of Services into Ireland in accordance with the European Union Third Non-Life directive.

Mondial Assistance Ireland Limited may act as an agent for AGA International SA in the Republic of Ireland with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds. Mondial Assistance (UK) Limited may act as an agent for AGA International SA in the Republic of Ireland with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds.
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