Welcome!
When you are shopping for tickets, you are "holding" real inventory. No one else can purchase those tickets unless you release them. Due to high demand, we've implemented a time limit during the checkout process. Each checkout page is assigned a different time limit based on the type of information we need from you. If you exceed the posted time on the page, the tickets you are holding are released for others to purchase. You have about 5 minutes in total to complete your purchase. This gives as many people as possible a chance to purchase tickets
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3D Secure is an added layer of security for online credit and debit card transactions.

An example of 3 D secure is Verified by Visa/Mastercard Securecode so when a customer gets to the billing page on Ticketmaster a window will open and ask them to register their card. Some consumers may wish to register here whilst others may prefer to go on to their credit card provider site and register there.

3 D Secure protects the three parties involved in a transaction – the owner of the card, the card issuer and the merchant.

Benefits of 3 D Secure

3-D Secure allows better authentication of the payment card holder by their card issuer when they are making purchases online from our site.
It will protect customer’s card from being used in the event of it being lost or stolen.

What does my bank or card provider say about 3D Secure?

Bank of Ireland AIB Ulster Bank Permanent TSB National Irish Bank (NIB)

To give you an idea of what to expect , here’s an example of a Bank of Ireland interface using a Visa card:

Here’s an example of an AIB interface using a MasterCard:

 

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We wish to make your experience here on ticketmaster.ie as easy as possible. Follow this step-by-step guide to online ticket buying.

Once you find the event you want to see, Ticketmaster offers three easy ways to purchase tickets.

 

Online By Phone Ticket Centre


Online
1. Select a specific event date and click on "find tickets" to go to the order form.

2. To look for tickets*

Select the number of tickets you'd like to purchase. Select the ticket price/section. Click the "Continue" button.

* - Ticketmaster searches for the best available tickets based on the criteria you enter. Please adhere to any posted ticket limits.

3. Review ticket details and select a delivery method
The details of your order are displayed. You'll be able to view the best available tickets that were found, look at a seating chart and select your delivery method. You will have two minutes to review and complete this page. If your order is not completed in two minutes, the tickets will be released.

4. Enter billing information
Please have your credit card and billing information ready. If your credit card was issued by a United States bank, you may be asked for your Card Identification Number (CIN) which is located on the back of your card. Once you click on the "Submit Order" button, your credit card will be charged. You will have three minutes to review and complete this page. If your order is not completed in three minutes, the tickets will be released.

For your protection, tickets can only by mailed to the cardholder's billing address. We will send a confirmation email with your event and billing information.

5. Confirmation page
Your order is complete when you receive an order number.

 

Charge By Phone

Phones
Our phone system provides detailed informational messaging as well as a highly trained and dedicated staff.

To make a credit card booking, call:
0818 719 300 - Republic of Ireland Customers
0870 243 4455 - Northern Ireland Customers
00 353 1 456 9569 - International Customers

Open 8am - 8pm Monday to Friday

Open 8am - 6pm Saturday to Sunday

Ticket Centre

Ticket Centres
Ticketmaster works with a number of retail partners to provide fully computerised entertainment ticketing services that enable people to walk in, buy a ticket, and carry it away in-hand. Ticket Centre staff members use the Ticketmaster system to show you seating plans of the venue, and event information, including venue directions and facilities available onsite. You can pay for tickets by cash, cheque or Ticketmaster Gift Vouchers in all locations. Credit and debit cards can be used in nearly all sites.

Please note that Ticket Centres cannot accept any phone calls regarding tickets. Once tickets have been purchased they cannot be exchanged, refunded, cancelled or replaced. Of the many Ticketmaster events, the vast majority are available from Ticket Centres. However, a very few can only be booked by telephone or online as some promoters and venues will only accept their own tickets for entry to events and not ones issued by the Ticketmaster computer system. Therefore, Ticket Centres cannot sell these tickets, as they are unable to print the tickets out. If you would like to check availability before you travel to a Ticket Centre, or if you would like to book by phone with a credit card, please call the appropriate number above. Click here to find the closest ticket centre near you.

 

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request accessible tickets iconTicketmaster, on behalf of it's clients, strives to make it as easy as possible to purchase accessible seating for venues across the country.

Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating will vary based on each venue's policies and/or the type of event taking place.

Note: Venues are solely responsible for establishing their own accessible seating policies. Some venues sell all or a portion of their accessible seats only through their box office and not through Ticketmaster.

To order your tickets by phone please call the number below. Please note that Ticketmaster aims to process requests for accessible seating as soon as they are received, but a heavy volume of requests can result in delays.

Telephone Number(s):
0818 903001 (Republic of Ireland)

0333 321 9996  (Northern Ireland & UK)

+353 1 818903001 (International)

Service Hours: Monday to Friday, 8:30am to 6pm, Saturday 9.30am to 6pm

Some venues look after their own accessible bookings please see below:

The Gaiety Theatre: 01 677 56 22
Olympia Theatre: 01 679 3323
Bord Gais Energy Theatre: 01 677 77 70
Croke Park (sporting events only): 01 83 63 222
Royal Theatre Castlebar: 094 9023 111

 

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We accept all major credit and debit cards: Mastercard Ticketmaster Gift Card  Visa Debit Visa 

Unfortunately Ticketmaster Ireland does not accept Amex, Switch, Solo Visa Delta, Visa Electron and Diners or Paypal.

Alternatively if you wish to pay by cash, Ticketmaster has over 60 Ticket Centres across the country where you can buy your tickets in person and pay by cash. Simply click on the link below to find the nearest Ticket Centre to you: http://www.ticketmaster.ie/etc/?tm_link=tm_ql_3

You will find more information on Ticketmaster Gift Cards here: http://www.ticketmaster.ie/giftcards

Please note Ticket Centres in Ireland and Northern Ireland can not sell tickets for events in England, Scotland and Wales. For information on events onsale for these areas please refer to www.ticketmaster.co.uk

 

 

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Ticketmaster Ireland Customer Services are unable to deal with post and sales issues for events taking place in mainland UK (England, Scotland, Wales).

If you booked your event through Ticketmaster.ie you must still contact the UK for any queries regarding your order.

Ticketmaster Ireland can only deal with events taking place in Ireland and Northern Ireland.

For UK events you will need to contact 0044 8444 999 999

Or contact them using the below link:  

http://www.ticketmaster.co.uk/h/help.html?tm_link=tm_homeA_ql_3

 

 

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A service charge is the cost applied when you make a booking through an agent, be it online, over the phone or in an outlet.

Why are these charges levied?

The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

Service Charges are also shared with ticket outlets that use our equipment to make tickets available locally.

If we incur ticket delivery costs, these will be included in the Service Charge. Examples include postage and packaging, or the support of newer delivery methods such as ticketFast, where scanning hardware is required at participating venues.

How much is the service charge?

As an authorised ticket agent, we negotiate our charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. The maximum service charge is currently €6.85.

We will always clearly identify the face value of all tickets and any additional convenience or handling charge before proceeding with the transaction. This carefully scripted information is in place to ensure every customer knows exactly how the total price is constructed and consequently and gives them a choice to continue or decline.

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Welcome to Ticketmaster. The following are the rules or "Terms" that govern use of the Ticketmaster Web site ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Ticketmaster Corporation, Ticketmaster Ireland Ltd. and their respective affiliates and subsidiaries (collectively "Ticketmaster") reserve the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. If you violate these Terms of Use, Ticketmaster may terminate your use of the Site, bar you from future use of the Site, cancel your ticket order, and/or take appropriate legal action against you.

Permitted Use

You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by Ticketmaster to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Ticketmaster to do so. The content and software on this Site is the property of Ticketmaster and/or its suppliers and is protected by U.S. and international copyright laws. We post a legal notice and various credits on pages of the Site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.

Disclaimers

Ticketmaster does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Ticketmaster cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Ticketmaster disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Ticketmaster will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

Ticketmaster makes no guarantee of any specific result from use of this Site or use of the Ticketmaster service.

Ticketmaster disclaims any and all liability for the acts, omissions and conduct of any third party users, Ticketmaster users, advertisers and/or sponsors on the Site, in connection with the Ticketmaster service or otherwise related to your use of the Site and/or the Ticketmaster service. Ticketmaster is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Ticketmaster.  Ticketmaster may investigate the claim and take appropriate action, in its sole discretion.

Trademarks

Ticketmaster logos as well as Ticketmaster and design found on this site are registered trademarks of Ticketmaster Ireland. Ticketmaster's trademarks may be used publicly only with the written permission of Ticketmaster.

Ownership of Materials

All materials on Ticketmaster's website are copyrighted and are protected under treaty provisions and world-wide copyright laws. Ticketmaster's materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Ticketmaster's written permission. Except as expressly stated in the limited licence provision of these terms and conditions, Ticketmaster does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.

Copyright Policy

We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights). After proper notification by the copyright holder or it agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.

Links and Search Results

The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Ticketmaster has no control over these sites or the content within them. Ticketmaster cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Ticketmaster does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Ticketmaster for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us and we will investigate your claim and take any actions we deem appropriate in our sole discretion.

Prohibited Content

The following is a partial list of the kind of Content that is illegal or prohibited on the Site. It includes Content that: is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors; harasses or advocates harassment of another person; involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); displays pornographic or sexually explicit material of any kind; provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes. Offline Conduct

Although Ticketmaster cannot monitor the conduct of its Users off the Site, it is also a violation of these rules to use any information obtained from this Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.

No Commercial Use

No area of this Site may be used by our visitors for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling tickets of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site. We reserve the right to block access to or cancel a ticket order on any user known or reasonably believed to be associated with any ticket broker or tout, or utilizing automated means to process or place ticket orders, or re-selling tickets for commercial gain in any manner whatsoever, or whose ticket order exceeds the stated limit.

Access and Interference

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorised purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Ticketmaster web site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own person, non-commercial use) from our website without the prior expressed written permission of Ticketmaster.

Unauthorized Use of the Site

Illegal and/or unauthorised uses of the Site, including, but not limited to, unauthorised ticket sales, unauthorised framing of or linking to the Site, or unauthorised use of any robot, spider or other automated devise on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.

Violation of the Terms

You understand and agree that in Ticketmaster's sole discretion, and without prior notice, Ticketmaster may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorised User Content, if Ticketmaster believes that the User Content you provided has violated or is inconsistent with these Terms of Use violated the rights of Ticketmaster, another User or the law. You agree that monetary damages may not provide a sufficient remedy to Ticketmaster for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. Ticketmaster may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. Ticketmaster is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, please see our Copyright Policy.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will Ticketmaster be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Ticketmaster has been advised of the possibility of such damages.

Disputes

This site is controlled and operated by Ticketmaster from its offices in Ireland. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed and construed by Irish law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this site, litigation must be brought in court in Ireland without regard to its conflict of law provisions.

Indemnity

You agree to indemnify and hold Ticketmaster, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
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The "Billing Address" is the address where your card issuer sends your statements. Ticketmaster will only dispatch to this address for reasons of security and we perform regular checks, matching the name and address with the credit card used, in order to lessen the chances of fraud to the customer and ourselves as a company.

 

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The venue or artist/event management will typically impose a ticket limit per customer, credit card or address in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event. Please adhere to published ticket limits. If we determine that a ticket limit has been exceeded, we may cancel an order, or part of an order, without notice, and may even cancel a ticket that has already been delivered rendering it unusable without notice. If you have exceeded the stated ticket limit and your order has been cancelled under no circumstances will it be reinstated.
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Ticketmaster is Ireland's most popular destination for tickets and we can sell thousands of tickets per minute during periods of high demand. When a major event first goes on sale, it is not uncommon for tens of thousands of consumers to make simultaneous ticket requests. So it is easy to see how a 20,000 seat arena can sell out within minutes of going on sale.

We do appreciate that it is frustrating when tickets do sell out so quickly for a popular event and then appear for resale on the secondary market. However, the reality is that the vast majority of tickets sold through Ticketmaster go to consumers who will use the tickets themselves. Please note that Ticketmaster reserves the right to cancel tickets found to be sold for higher than the face value. 

 

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Ticketmaster constantly updates it’s website with the latest information. Please check out the links below for the most recent information we have on many new and upcoming events:

http://www.ticketmaster.ie/latest_news/index.asp

Ticketmaster also manages a weekly newsletter service called TicketAlert. Ticketmaster's free weekly TicketAlert email gives you up-to-the-minute announcements about tickets going on sale soon, notable shows on sale now, and special offers and competitions. Stay on top of what's going on in the worlds of music, theatre, sport, and more. To sign up to TicketAlert, please click on the link below:

http://www.ticketmaster.ie/ticketalerts/

Please note it is not always possible to notify customers of new on sales due to the event being embargoed by the venue or promoter.

If the event you are interested in is listed on our website, but showing as currently not on sale, please click on the event name next to the button where you will be able to locate the Internet onsale date. This usually states the date the event became or becomes available on the Internet. If the date has passed, this usually signifies that Ticketmaster does not have tickets available for sale at this time, and for you to keep checking our website for further information. Alternatively, check out the links above for updated information.

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A request for 10 tickets or more constitutes a Group Booking. If you would like to book for a group you can contact Ticketmaster Group Bookings via the following email address: group.sales@ticketmaster.ie

Please note:

Some group bookings need to be cleared with the promoter on occasion. 

For a group booking on an Aiken Promotions event please contact them directly on the following number 01 77 55 800.

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We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets-particularly when you're vying for popular tickets to hot events. We apologise for the inconvenience. Below we've explained possible causes for error messages and how to avoid this inconvenience in the future.

Here are some explanations to common error messages, so any inconvenience will be avoided in your future purchases on ticketmaster.ie.

Cookies and Graphics
Your browser must be set to accept cookies and graphics in order for you to purchase tickets on ticketmaster.ie. Make sure your computer is set to accept cookies and graphics before you try to make a purchase.

Make sure nothing is blocking your browser from accepting cookies, which will also block Ticketmaster.ie from placing your seating information in your computer's temporary memory which is necessary to purchase tickets. See Cookies and Graphics section.

Proxy Servers
Some online service providers, such as AOL or Prodigy, use a device called a proxy server. Proxy servers save copies of sites on their server rather than connecting users to the Internet or the specific site requested. In most cases this works fine.

Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. If you do not know if you are accessing the Internet through using a proxy server, contact your Internet service provider.

Access ticketmaster.ie through a direct Internet connection and not through any service using proxy servers.

Transaction No Longer Active
This error is caused by an interruption to the transaction process. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Receiving this error means that your request did not make it to the ticketing system.

Please resubmit your ticket request and try again.

Too Much Time Has Elapsed Before We Received Your Information
This error is caused when the ticketing system releases your seats because the transaction took too long. You only have five minutes to purchase tickets after ticketmaster.ie shows you what seats are available to you.

A slow Internet connection may cause this error. You might try disconnecting and then reconnecting to your Internet provider to improve the speed.

Please resubmit your ticket request and complete your order within five minutes.

Sorry, we are unable to fulfill your specific request.
This error appears when, at the moment you submit a request for tickets, the ticketing computer can't find the number of tickets you requested in any one place. If you checked for a single seat and got this message, Ticketmaster has probably sold out of its allocation for the event. However, you should check back on the site from time to time, as new seats may become available. If you selected more than one seat, try decreasing the amount. You may also want to try a different seating area or select "best available" to see if perhaps there are seats available in another section.

 

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We get an allocation of tickets to sell on behalf of the venue and event organisers, and tickets can be snapped up really quickly for popular events. But sometimes, you might notice that more tickets become available after you've booked – this can be for a number of different reasons. So why are better tickets sometimes available...

a few minutes after the event goes on sale?
When customers find available tickets either online or through any of the other access points, those tickets are actually reserved while the customer considers the purchase. During that period, which lasts for only a few minutes, no one else can view or purchase those tickets. If the customer decides not to buy the tickets, they are "released" and become available to other purchasers. So if a customer is looking at 10th row center seats and decides not to buy, those seats become available for another customer.

...days after the event goes on sale?
A venue may release more tickets for Ticketmaster to sell as the event date approaches. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale!

Additionally, sometimes a customer attempts to buy tickets but their credit card is declined. If Ticketmaster is unable to contact the customer to secure a valid credit card or billing address, Ticketmaster may cancel the order and release the tickets for sale. Tickets may also be re-released if a customer does not follow Ticketmaster's published ticket limits or other terms of use.

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Venues usually have 'Reserved' seating. Which means that you are given a row and seat number and therefore know beforehand where you will be sitting. A few venues or events have 'Unreserved' seating. This means that we cannot guarantee where you will be sitting. The first people to enter the venue will get choice of where to sit so basically you are guaranteed a seat but it is first come first served so always arrive early if you want good seats.
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What is a Ticketmaster Gift Card?

Gift cards are a great way to give your loved ones the chance to choose tickets for whatever they want – whether their thing's music, sport or the theatre, we've got something for everyone. You can buy them in denominations of €10, €20, €30, €50, €100, €200 and €250, and they can be used as part or full payment for any tickets booked with Ticketmaster IE.

 

What can my Gift Card be used for?
You can use your gift card to buy most tickets available through Ticketmaster IE, along with any merchandise available on our website like t-shirts and albums. 
 
There are a few events where we can't accept payment from a gift card – for example, paperless events. You also can't use our gift cards to book for events outside the Ireland.
 

Purchasing a Gift Card

You can purchase a Card from Ticketmaster by telephone on 0818 719300, online here or in store at any participating retailer, (not available to purchase in all Ticketmaster Outlets nationwide).

Or, if you'd prefer you prefer to buy over the counter, our gift cards are available from lots of leading high street retailers and supermarkets. You can pick one up with your shopping: 

EuroSpar
Supervalu
Centra
Spar
Tesco

If you want to buy more than four cards, or more than €250 worth of cards at once, email us here.


Using your Gift Card

Most of our gift cards can be used to book online at www.ticketmaster.ie. Just choose your tickets as normal, and then you'll have the option to use a gift card when you get to the payment page. You'll need to enter the gift card number from the back and the 3 or 4 digit security code (or pin) from the signature strip. The security code can sometimes be under a silver foil panel. Please be careful when you enter the security code because if its entered incorrectly 3 times it will lock the card for 24 hours.
 
You can also book over the phone
0818 719 300 - Republic of Ireland Customers
0844 847 2455 - Northern Ireland Customers
00 353 1456 9569 - International Customers

Thee lines are open from booking service is available from 07:00 until 22:00 seven days a week. 

How do I check the balance of my Gift Card?


It's really easy – just click here – you'll need to enter your gift card number which is on the back.
 
Please remember that there is no facility on our website for you to store the balance to use at a later date. So you will need to enter the card number at the time of booking.

 

How long is my Gift Card valid for?

Your card is valid for 12 months from the day it was bought – after that it will expire and we can't extend cards or issue refunds. If you're the one giving the gift, please remember to pass the information on – you don't want it to go to waste!

 

Can I extend my Gift Card once it expires?

Unfortunately not – it's valid for 12 months, but if you haven't used it by that time we can't extend the card's life. Please remember to check when your card was bought so you don't lose out.

 

What is an e-Gift Card?

These are great for last minute gifts! You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you. We can even deliver the card directly to your loved one's Facebook wall if you want us to.

 

Can you replace lost Gift Cards?

Unfortunately we can't. There's no way of tracing them, so it's really important that you keep them safe until you're ready to make a booking. Think of your Gift Card like cash.

 

Can I have a refund on my Gift Card?

Refunds are available for un-used purchased from us up to 14 days from the date of activation. Refunds will be issued in the form of a cheque and can take up to 6 to 8 weeks. To request a refund please click on the link below and complete the form. Please include as much information as possible. 

 

** Please note this form cannot be used to request a refund for event tickets. **

 

Terms and Conditions


If your gift card was still in its original packaging when you received it, you should find a sheet folded up inside with the full terms and conditions printed on them. If not, or it got thrown out with the recycling, don't worry – you can check them here.
 
The most important thing to remember is that they're valid for 12 months from purchase – after that they'll expire, so please don't forget!

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Sometimes the event organisers will ask us to use Card Entry, to make sure as many genuine fans as possible get the chance to book. Please remember that this means no paper tickets will be sent in the post. 

Is Credit Card Entry different from Paperless Tickets?

Nope, it’s the same thing – just a new name.


How does it work?

When you book for a show, the card you use to pay will then act as your tickets to get you in on the night. It's all very clever – our scanning system, will recognise the credit card you made your purchase with, so on the night they just swipe your card, check it against your ID to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.

One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.

Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.

Can I authorise someone else to use my tickets?

You can't – Card Entry ticketing is designed to stop tickets from being passed on or resold, so this would make it too easy for resellers to get round the system. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.

We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to help.

What if I go to the entrance with my kids and swipe my card – can they go in without me?

This isn't allowed – you, as the cardholder, actually have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a Card Entry event, they'll have to make the booking on their own card if they want to go without you being there.

Can I transfer my order onto another card?

We can only ever transfer onto another card if the one you booked with has been cancelled, lost or stolen. It would still have to be in your name and address, so we can't transfer onto someone else's card.

Can I buy Card Entry Tickets with a Ticketmaster Gift Card or Virtual Credit Card?

No. Sorry – You need to use a credit card or a Visa / Mastercard Debit Card in order to purchase Credit Card Entry tickets.

What do I need to take with me on the night?

Confirmation of booking. The credit/debit card used to buy the tickets. Photo ID – that's a drivers’ license / Proof of Age Card or Passport.

What if I don't have a drivers’ license Proof of Age Card or Passport?

It's going to be really strict on the night, so you will need some state issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event actually gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.

Will I get any paper tickets before the show?

No, sorry! If it's a Card Entry event, just bring yourself, your card, photo ID and your reference number.

What if my friends won't be there until later?

The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.

What if my card that I purchased my tickets with is lost or stolen?

If you have Card Entry tickets and your card is lost or stolen contact our customer service team.

You’ll need to send us a copy of your credit card billing statement showing only the last four digits of your card. The name & address on the statement must match the name & address on your order

 

What if the credit card I used expires before the event?

Just bring the old card, or the replacement card with the same credit card number and updated expiry. If you destroyed your old card and your new one has a different number please contact customer service.

What if I forget to bring the credit card I used to purchase?

Oh no! Go straight to the box office for help. Each venue has its own policy, but they’ll probably ask for your photo ID and purchase confirmation email. You can show them the email on your phone, and the name on the email must match your ID.

I used a card I share with my spouse – can they get in without me?

As long as they’re an authorised card user! They’ll need to have a card with the exact same credit card number issued and their name on it. Just make sure your other half brings the card and photo ID.

 

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Good news,Kasabian which was postponed at Custom House Square has now been given a new date! It will now take place on Monday the 20th August 2018, at the same venue.

What now?...

All tickets remain valid for the new date!

If can't attend the new date and you would like a refund please see below -

Booked online or over the phone: You will need to post your tickets back to the address below:

Ticketmaster, 2nd Floor, College Park House, Nassau St, Dublin 2.

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund.  

Anything else you need to know?...

Nobody likes it when events are rescheduled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.

That's all for now, but if anything else comes up we'll be in touch. 

Best Wishes

Ticketmaster.    

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Gift Wrap is an option available on the delivery page when booking online. Tickets will be sent along with a gift wrap wallet in Ticketmaster colours - ideal if you want to gift the tickets as a special present.

Tickets will be delivered within 5 days of purchase and will be sent to the billing address only. Tickets cannot be sent directly to the gift recipient.  This is a non-secure delivery method. If the option is available, you may want to choose DHL as your delivery method. (Gift wrap is not available on Secure Post).

If you selected Gift Wrap as your delivery method and have not received the Wallet and your tickets within 2 business days of your event, please contact Ticketmaster Customer Services immediately. In the unlikely event you have not received your Gift Wallet with tickets and your tickets need to be replaced and collected at the venue box office Ticketmaster will refund you the cost of the Gift Wrapping.

 

Gift Wrap is available at the following prices:

Events in the Republic of Ireland - €4.75
Events in Northern Ireland - £3.95

Already made an order? Good News! You can add this to your order by requesting here

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What is a Collector Ticket?
The Collector Ticket is a colourful plastic credit card sized ticket – it’s a collectible souvenir with an exclusive design for your event, and it comes with a lanyard so you can wear it!

Can I order one Collector Ticket and one normal ticket?
Not at the moment, sorry! The way we print and pack tickets means that the entire order would either have to be Collector Tickets or standard.

How much does a Collector Ticket cost?
It’s just an extra €5.95 per ticket, and you’ll have a great souvenir for your event!

When will I receive my Collector Tickets?
The latest you should expect your Collector Tickets is around 2 weeks before the show, but we do aim to send them out much sooner wherever possible. We can’t arrange delivery for a specific date, but please    don’t worry, as we’ll make sure the tickets are in your hands before the show! If you still don’t have your tickets by 2 weeks before.

How do Collector Tickets work?
It’s pretty similar to normal tickets! If you've ordered 4 Collector Tickets, you’ll receive 4 passes and 4 lanyards – they’ll have a barcode on, which will be scanned on your way into the event.

Do I have to wear the Collector Ticket around my neck?
You don’t have to, but we’d recommend it just so you don’t lose it – we can’t send you a replacement if it goes missing. You’ll need to keep your ticket with you during the event, so you can show it to security if they ask.

 

 

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Seatwave is an online marketplace where fans can buy and sell tickets for concerts, theatre, sports and just about any other live event. Seatwave was created by a group of people who believe that getting tickets should be really easy and safe. We're happy you've come to visit us and we hope we can provide the superior experience we've set out to create


Why are Ticketmaster & Seatwave working together?
 
We recognise that customers are looking for more choice, flexibility and protection when they decide they would like to sell on or buy tickets for events. By working together, we can deliver better levels of security, reliability and service to all customers.
 
Why are you directing fans to Seatwave?
 
We'll only ever direct you to search for tickets on Seatwave! if we don't have any more tickets available through Ticketmaster. This just gives an extra option to buy tickets through another channel once we've sold our allocation.
 
Do you hold back tickets to sell on Seatwave?
 
Absolutely not. We sell tickets on behalf of venues and event organisers, so we don't independently control the allocation of tickets. It's the event organisers who decide where to sell their tickets and how they're priced – they will allocate tickets to us to sell on their behalf, and we sell them directly to the fans at face value. 
 
We're committed to making sure that all tickets sold through us are distributed fairly, and continue to prevent ticket resellers from getting their hands on large volumes of tickets by making sure we rigorously enforce ticket limits.
 
How do Seatwave get their tickets?
 
Seatwave is an open marketplace where members of the public are able to buy or resell their tickets.
 
The number one aim is to make sure that anyone who buys a ticket through Seatwave can be confident that the tickets do exist and they'll be delivered to them before the event.
 
All transactions on Seatwave are backed by their TicketIntegrity Guarantee, so that buying is safe and secure – the seller isn't paid until the buyer has received their tickets.
 
How are the tickets priced on Seatwave?
 
As Seatwave is an open marketplace, prices are driven by supply and demand. For really popular events, there are usually far more people who want tickets than there are tickets available, so this will usually drive the price up above face value.
 
Where an event isn't so popular, it's not uncommon for tickets to be resold below the original face value.
 

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Prevent your tickets from being released
Please use only one browser window at a time (on the same computer) to hold tickets. If you open a new browser and order a different set of tickets, the tickets held in the previous browser will be released for sale to other customers. This helps us to prevent attempts to use automated programs to block other customers from getting tickets.

Tickets on Sale for Big Events
Tickets go on sale at varying times of the day and various days of the week. However, the most common time for tickets to go on sale is 9:00 a.m. on Friday or Saturday.

Where to buy tickets
Ticketmaster sells tickets online, on the phone, at Ticket Centres, and box offices. Though box offices generally only sell tickets for that particular venue, all other distribution points typically access the same national ticket inventory.

Thank You
 

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