Welcome!

Your User ID is the email address that you provided when you created your Ticketmaster Account.

If you have forgotten your password, please visit the My Ticketmaster log-in page and click the Forgot Password link. We will send you a temporary password to your email so you can login and reset your password. Please use the temporary password while logging in on a laptop or PC.

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To edit your profile, simply log into your account and click on the Edit Profile link. This will be in the drop down where is says “welcome ‘name’” on the main home page.

You'll be able to change your email address, password, and adjust your home postcode, which will set your email preferences to that region.

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Once you've received a confirmation/order number for your booking, the information you have submitted will be processed as you typed it on the order form or as it existed in your My Account billing information. If you realize an error has been made or need to make a change for any reason, please contact Ticketmaster immediately. Changing information in your My Account on the site will NOT affect previously placed orders (other than in some isolated cases).

Note: Be prepared with the confirmation/order number from your booking and the credit/debit card used for purchase as you will be asked for this information.

If you wish to change your account in any way, please contact Ticketmaster as soon as possible. Please bear in mind that as with all Ticketmaster ticket orders and sales, there is no refund or exchange unless the event has been cancelled or rescheduled. 

 

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Sign up for My Ticketmaster and customise your own unique, personalised page where you can:

Store your information for faster checkout. View all your account activities in one convenient place. Get TicketAlert® emails for your favorite artists, teams & Venues. Find hot events in your area. www.ticketmaster.ie/member?tm_link=tm_ql_1 My Ticketmaster is great for helping you to keep track of your orders. Log in any time to print a receipt, check your seat details and see if your tickets have been sent yet. You can also sign up to get email alerts when your favourite bands announce a tour or a show's coming to a theatre near you, so there's no excuse not to keep up to date!

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Tickets will be sent along with a wallet in Ticketmaster colours - ideal if you want to gift the tickets as a special present.

Tickets will be delivered within 5 days of purchase and will be sent to the billing address only. Tickets cannot be sent directly to a gift recipient.  This is a non-secure delivery method. If the option is available, you may want to choose DHL as your delivery method. (Gift wrap is not available on Secure Post).

Speedy Dispatch is available at the following prices:

Events in the Republic of Ireland - €4.75 per order 
Events in Northern Ireland - £3.95 per order

If you wish to upgrade your delivery method you can make a request by filling in the form here 

 

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We wish we didn’t have to break it to you.

Unfortunately due to illness The High Kings due to take place at the Maritime Hotel ,Bantry has been rescheduled.

Jot This Down...

This show will now take place in the same venue on 17th September 2016. 

All original tickets are valid for entry. 

If you would like a refund just post your tickets back to the address below:

Ticketmaster, 2nd Floor, College Park House, Nassau St, Dublin 2.

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund.

Anything else you need to know?

Nobody likes it when events are rescheduled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.

That's all for now, but if anything else comes up we'll be in touch. 

Best Wishes

Ticketmaster. 

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We wish we didn’t have to break it to you.

Unfortunately due to illness The High Kings due to take place at the INEC Killarney has been rescheduled.

Jot This Down...

This show will now take place in the same venue on 9th September 2016. 

All original tickets are valid for entry. 

If you would like a refund just post your tickets back to the address below:

Ticketmaster, 2nd Floor, College Park House, Nassau St, Dublin 2.

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund.

Anything else you need to know?

Nobody likes it when events are rescheduled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.

That's all for now, but if anything else comes up we'll be in touch. 

Best Wishes

Ticketmaster. 
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Hello The A Team,

The tickets aren't ready to print yet, this is because we are still looking at a few final details with the event organisers.

Your Collector Ticket will give you access to the event thanks to its unique barcode. You will receive a special plastic credit card sized 'Collector Ticket' with lanyard to keep and treasure as a mememto of the event. Collector Ticket artwork may vary from artwork shown here.

We will email you to let you know the tickets are on the way!

Best Wishes 

Ticketmaster
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GENERAL

a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent. Tickets are all sold subject to licence.
b) Purchasing a ticket or accepting a guest ticket for this event constitutes your acceptance of these T&C’s.
c) Artists and billed attractions may be subject to change. The Promoters are not liable for the payment of any compensation or loss of money and/or expenses incurred.
d) No trading allowed within the venue without the Promoters prior consent.
e) Goods using unauthorised event logos and unauthorised professional recording equipment will be confiscated
f) Do not buy tickets or goods from unlawful street traders/touts. They are invalid. Invalid tickets are non-refundable.
g) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by An Garda Síochána or security staff which may be carried out for the security of customers and/or the prevention of crime.
h) No unauthorised buses, coaches or trucks will be allowed on site.

REFUNDS -
a) Refunds are only considered on major cancellation, substantial alteration or by special exception determined by the Promoter.
b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.
c) A minimum of the face value of the ticket will be refunded.
d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.

AGE POLICY -
a) Under 16’s accompanied by an adult. No unaccompanied under 16’s are allowed on site.
b) Under 16’s must be accompanied by a ticket holding adult, parent or guardian who is over 18 years old.
c) Children under 5 (4 years and under) do not need a ticket to the event but must be accompanied by a ticket holding parent or guardian over 18 years old.
d) You must be able to prove your age with valid identification if requested, failure to do so may result in being refused admission.
e) Food and Drink will be available for purchase at the Event. We will be operating the Challenge 21 Policy for all alcohol sales on site.
f) It is illegal for a person over 18 to purchase alcohol on behalf of someone under 18.

TICKETS AND WRISTBANDS -
a) Tickets/wristbands are non-transferable and only valid when purchased from official agents of the Promoter.
b) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.
c) There is no re-admission on a Day Ticket. Once on site you cannot leave and re-enter.
d) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event).
e) The Promoter will not issue duplicate tickets for lost or stolen tickets/wristbands.
f) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of the Promoter.
g) If you have obtained this ticket in breach of these Terms and/or if you breach any of these Terms, the ticket will be void and all the rights conferred on you will be void. If you seek to gain entry on a void ticket then we reserve the right to refuse you entry or eject you from the event and you might be liable to legal action for trespass. Void tickets are non-refundable.
h) The ticket holder is responsible for their ticket prior to entering the event until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
i) Tickets for this event have a unique barcode which will be scanned on entry and if found to be duplicated, either in error or for fraudulent gain, only the first instance of the ticket scanned will be admitted regardless of original ownership. Customers may be prosecuted if found to have deliberately duplicated and resold tickets for fraudulent gain.
j) 2/3 day Wristbands are only valid for entry on the days specified and will not be replaced if removed before the end of the last day of the event.
k) Wristbands are not transferable and cannot be used by different people on different days.
l) All tickets and wristbands remain the property of the Promoter until 12pm the day after the last day of the concert.

SECURITY
a) The Promoter reserves the right to evict a customer or refuse admission, without a refund. Please see the Eviction Policy on the event website.
b) If you are perceived to be intoxicated, abusive or displaying threatening behaviour, you will be refused entry into the event, even if you hold a valid ticket/wristband.
c) You may be body and/or bag searched at the entrances, on the site or when leaving. Any person who refuses to be searched by a steward or other person acting on behalf of the Promoter will be refused admission or ejected from site.
d) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, will be confiscated.
e) Any person carrying illegal items or carrying out illegal activity will be given to the An Garda Síochána and refused entry.
f) Anti-social behaviour may lead to eviction. Please act responsibly.
 

DAMAGE/LOSSES
a) The promoter is unable to accept any liability for personal or property damages, losses (including confiscations) or injuries sustained at this event - other than caused as a result of our negligence. Any personal property brought to the event is at your own risk.
b) We may prosecute you if you cause damage to the Venue, the venue’s infrastructure, or cause harm to any other person at the Event and/or Venue.

BANNED ITEMS
a) The following items may not be brought into the venue – Smoke & Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal / unidentifiable substances, drugs, ‘legal highs’, laser equipment/pens, megaphones, nitrous oxide & any associated equipment, sky or ‘Chinese’ lanterns, sound systems, drones, spray cans, unofficial tabards/high viz jackets, cans, umbrellas, generators and camping equipment. All items will be confiscated.
b) No food, drink or alcohol can be brought into the event, with the exception of sealed soft drinks bottles (up to 500ml per person).
c) Excessive amounts of cigarettes. Only bring enough for personal consumption.
d) Anyone resisting the confiscation of disallowed items or disregarding these conditions will face eviction.
e) Unauthorised professional photography or use of professional recording equipment is prohibited and zoom lenses, audio visual or cinematographic devices will not be permitted on site.


FIRE AND SAFETY
a) Fires are not permitted anywhere onsite. Anyone involved with starting a fire or throwing anything onto a fire will be evicted from site.
b) Smoking (including e - cigarettes) is not permitted in enclosed public spaces or buildings, including any tents, Arena big tops etc.
c) Excessive exposure to loud music may cause damage to your hearing.
d) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
e) The use of drones or similar equipment for any reason is strictly forbidden onsite.
f) The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.

HOUSEKEEPING
a) Please use the bins and recycling points provided on and off site.
b) No animals, other than guide or hearing dogs, are permitted on site.
INFORMATION & NOTIFICATION –
a) For ticketing enquiries please contact www.ticketmaster.ie.
b) For disabled access ticketing enquiries please contact ticketmaster on +353 (0) 818 903001 (Ireland/ Republic of Ireland), +353 (0) 333 321 9996 (Northern Ireland & UK)
or +353 (0) 818 903001 (International)
c) For disabled access enquiries please contact – access@festivalrepublic.com
d) The event website is www.longitude.ie for further information.

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Sometimes the event organisers will ask us to use Card Entry, to make sure as many genuine fans as possible get the chance to book. Please remember that this means no paper tickets will be sent in the post. 

Is Credit Card Entry different from Paperless Tickets?

Nope, it’s the same thing – just a new name.


How does it work?

When you book for a show, the card you use to pay will then act as your tickets to get you in on the night. It's all very clever – our scanning system, will recognise the credit card you made your purchase with, so on the night they just swipe your card, check it against your ID to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.

One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.

Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.

Can I authorise someone else to use my tickets?

You can't – Card Entry ticketing is designed to stop tickets from being passed on or resold, so this would make it too easy for resellers to get round the system. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.

We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to help.

What if I go to the entrance with my kids and swipe my card – can they go in without me?

This isn't allowed – you, as the cardholder, actually have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a Card Entry event, they'll have to make the booking on their own card if they want to go without you being there.

Can I transfer my order onto another card?

We can only ever transfer onto another card if the one you booked with has been cancelled, lost or stolen. It would still have to be in your name and address, so we can't transfer onto someone else's card.

Can I buy Card Entry Tickets with a Ticketmaster Gift Card or Virtual Credit Card?

No. Sorry – You need to use a credit card or a Visa / Mastercard Debit Card in order to purchase Credit Card Entry tickets.

What do I need to take with me on the night?

Confirmation of booking. The credit/debit card used to buy the tickets. Photo ID – that's a drivers’ license / Proof of Age Card or Passport.

What if I don't have a drivers’ license Proof of Age Card or Passport?

It's going to be really strict on the night, so you will need some state issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event actually gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.

Will I get any paper tickets before the show?

No, sorry! If it's a Card Entry event, just bring yourself, your card, photo ID and your reference number.

What if my friends won't be there until later?

The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.

What if my card that I purchased my tickets with is lost or stolen?

If you have Card Entry tickets and your card is lost or stolen contact our customer service team.

You’ll need to send us a copy of your credit card billing statement showing only the last four digits of your card. The name & address on the statement must match the name & address on your order

 

What if the credit card I used expires before the event?

Just bring the old card, or the replacement card with the same credit card number and updated expiry. If you destroyed your old card and your new one has a different number please contact customer service.

What if I forget to bring the credit card I used to purchase?

Oh no! Go straight to the box office for help. Each venue has its own policy, but they’ll probably ask for your photo ID and purchase confirmation email. You can show them the email on your phone, and the name on the email must match your ID.

I used a card I share with my spouse – can they get in without me?

As long as they’re an authorised card user! They’ll need to have a card with the exact same credit card number issued and their name on it. Just make sure your other half brings the card and photo ID.

 

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What is eTicket delivery?

·If eTicket delivery is available on your event, you will be able to choose how you wish to view your tickets.  You can print at home when logged in via your desktop/laptop or view and present them for entry at the venue on your mobile device via the Ticketmaster mobile website or Ticketmaster app.  You can also bookmark your mobile web ticket.

Where do I select eTicket delivery?

·The eTicket option will be displayed along with other delivery options when it is available.  Note that eTicket delivery will not be available for every event.

What if the barcode does not scan at the venue?

·All mobile tickets display a 2D barcode with 17 digits. In the event that a venue scanner cannot read your mobile ticket, you will be referred to the Box Office for physical tickets to be issued.

 

Will the scanners at venues work through phone screen covers?

•Yes - there should be no issue using a phone that has a clear screen protector.

Is there anything I need to do when I get to the venue to scan my mobile?

•Make sure the backlight on the phone is set nice and bright. Scanners work much better with a bright  screen and it will save time at the venue entrance changing this if the ticket won't scan.

What happens if I lose/change my phone?

•You can still choose to use the Print-at-Home (TicketfastÒ) option by logging into your My Ticketmaster  account and print off your tickets.

What information displays on the back of my mobile ticket?

1.Venue address

2.Event text

3.Order number

4.Portal

5.Ticket type

6.Grand total

7.Event code

8.Event host

What will happen if the barcode is sent to a non-smartphone?

•You will not be able to view the ticket. In this instance you may view the Print-at-Home (TicketfastÒ) ticket on your desktop computer via the link in your confirmation email and print your barcoded ticket, or visit the Box Office on the day of the event to have a  physical ticket printed.

Do all members in my booking have to arrive together if I have selected eTicket delivery?

·Yes, all members in your booking must arrive together as scanning will be conducted on your (the purchaser’s) mobile device.

What happens if I forget my phone or my battery dies at the venue?

·If you find yourself at the venue and are unable to access your ticket on your mobile phone, please visit the Box  Office. You will need to provide some form of ID so that the Box Office staff can access your Ticketmaster account details.

 

Using your Ticketmaster iPHONE app

 

1- Tap My Tickets at the bottom of  the home screen

2- Scroll to your event then tap View Tickets next to  the order number

3- Tap on the  symbol  on the right hand side multiple tickets will  display beneath each other. 

4- Your barcode will display. Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left to right to get to the next  barcode.

 

 

Using your Ticketmaster android app

1- Tap My Orders at the top of the home screen

2- Scroll to find your event

3- Tap on the order number directly below the event details.

4-Tap on the  symbol on the right hand side multiple tickets will display beneath each other. 

5- Your barcode will display Hold it up to the scanner At the venue for entry.  If you have more than one ticket, swipe from left toright. to get to the next barcode

 

 Using the Ticketmaster mobile website

1- Tap the Menu button at the top of the screen next to the Ticketmaster logo.

2- Tap the My Account menu option.

3- Scroll through My Orders to find the event.  Tap on the symbol on the far right.

4- Your ticket will appear.  If there are multiple tickets to be scanned, they will appear underneath each other.  Tap on the symbol to view the barcode

5- Your barcode will appear. Hold it up to the scanner at the venue for entry.  If you have more than one ticket, swipe from right to left to get to the next barcode.

 

 

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Find all the information you need about Harry Styles Invitation Fan Presale.

Harry Styles Live On Tour is coming back to larger venues and more cities in 2018!
Demand is going to be incredibly high. Invitation fan presale helps to ensure only Harry’s fans have the opportunity to access tickets. Harry Styles Live On Tour invitation presale registration closes on Sunday 11 June, 10pm.

We want to help as many of you as possible to see Harry Styles on the European leg of his tour. As the invitation presale approaches, here are some tips to help answer any questions.
Please note: Registering doesn’t automatically qualify you to receive a code. Successful registrants will be entered into a ballot to receive a code.
Getting a unique offer code does not guarantee you tickets, they will be served on a first come first served basis.

QUICK HELP GUIDE
GENERAL + REGISTRATION
——————————————————————————————————-

Q: What do I have to do to register for the invitation presale in Europe?
A: Go to https://harrystyleseurope.ontouraccess.com/ and enter your details to register.
Q: Where does the invitation presale apply?
A: Harry Styles Live On Tour is doing an invitation presale for Europe. For other regions, follow news at http://hstyles.co.uk/tour
Q: Is there a way to purchase tickets other than the invitation presale?
A: In Europe the invitation presale is the best way to get tickets, however there will be more tickets going on sale on Friday 16 June at 9am local time, as well as other presales in some countries. Get all the info at http://hstyles.co.uk/tour 
Q: When does registration close?
A: Registration closes on Sunday 11 June at 10pm
Q: Can I register for the European invitation presale from outside Europe?
A: Yes, you can register for the invitation presale from outside Europe but only for the European dates for this tour.
Q: Can I register for the Harry Styles Invitation Presale in Europe more than once?
A: Fans may only register once per event for the invitation presale in Europe.
Q: Can I register for more than one date for the Harry Styles Invitation Presale in Europe?
A: Yes, fans may register for more than one venue/date, but only once per venue/date.
Q: I registered more than once, will I be disqualified?
A: Don’t worry, you will not be disqualified. If you used the same email or phone number for an event, only the last registration for that venue/date will be kept.
Q: Does buying the album guarantee me the chance to get tickets?
A: In Europe, buying the album does not impact the invitation presale ticket purchase process for this tour. However, in other countries this may work differently.
Q: Will I get a confirmation email once I’ve registered?
A: No, however all applicants will receive an email the evening of Tuesday 13th June letting them know if they were successful or not in the ballot for securing an invitation presale code.
Q: Does registering mean I get a code?
A: No, successfully registering does not guarantee you will receive a code.  Successful registrants will be entered into a ballot to receive a code.
Q: Does getting a code mean I will get tickets?
A: If you receive a code you will have access to the invitation presale, but getting tickets is not guaranteed – they will be served on a first come first served basis.
Q: If I get a code can I get tickets for more than one show?
A: If you receive a code it should only be used for the date specified within the email. This code will be sent to you before the invitation presale begins with the details of the event the code applies to.
Q: If I registered for more than one event, will I get more than one code?
A: The ballot is run on an event by event basis. If you registered for more than one event, you may receive more than one code in separate emails if you are successful.
Q: When is the presale?
A: In Europe, the invitation presale is on Wednesday 14 June 9am local time, for fans who receive codes.
Q: What is the ticket limit?
A: In Europe to allow as many fans as possible to enjoy Harry Styles, there is a strict four (4) ticket limit per event. Anyone found to have purchased more than 4 tickets per event may have all tickets refunded without notification.
Q: How much will tickets cost?
A: Please click here  for Irish dates. These links will be updated with pricing information prior to the presale. Pricing is subject to change and fees will apply.
Q: Will there be GA tickets for the European dates on the tour?
A: Please click here  Irish dates. Specific ticketing information will be added prior to the presale. Pricing is subject to change and fees will apply.
Q: Will there be VIP and Meet + Greet packages available for Europe?
A: Please click here  for Irish dates. Specific ticketing information will be added prior to the presale. Pricing is subject to change and fees will apply.
Q: How do I learn more about the tour outside of Europe?
A: The Harry Styles Official Website has the full list of dates for the tour at http://hstyles.co.uk/tour
Q: If my parent uses their credit card to buy, does the person’s whose name is on the card have to attend the show?
A: No. The tickets will be in the Ticketmaster account holder’s account. (Remember, receiving a code does not guarantee tickets, as these will be sold on a first come first served basis.)

Part 2


PREPPING FOR THE INVITATION PRESALE
Harry Styles fans, get ready for the LIVE ON TOUR Harry Styles invitation presale
Q: How do I purchase tickets for the Harry Styles Invitation Presale?
A: The presale opens on Wednesday 14 June 9am local time. It’s a simple, standard purchase process and the steps below will help you navigate your search and purchase.

1. All fans who register will receive an email by midnight on Tuesday 13th June letting them know if they have been successful in the ballot for codes.
If successful, you will then receive an offer code via email on Wednesday 14th June a couple of hours before the presale begins at 9am local time. This email will include timing details and a link to where you can purchase your tickets, along with your one time use unique offer code.

2a. For Ticketmaster purchases
Sign-in to your Ticketmaster Account in advance: know your Ticketmaster password (or reset it in advance).
Need to reset your password? Reset My Password
Make sure you have a valid debit or credit card with updated billing information in your account.
Need to update debit or credit card or billing information? My Account 
Please add you Eircode/postcode to your billing information. Find your Eircode here.

2b. Non-Ticketmaster Purchases
Not all events are sold on Ticketmaster. While requirements vary depending on the ticket provider, proactive account setup with a valid debit or credit card and updated billing information is generally encouraged.
When the presale begins at 9am local time

3. Click the link you were sent in the email at the appropriate time.

4. Enter your unique offer code in the space labeled “Offer Code”.  Make sure you enter the code exactly as it appears in the email you receive.

5. Tickets will be available on a first-come, first-served basis and are NOT guaranteed. Do not exceed the ticket limit of four (4) per event. Any more tickets purchased on a single event will be voided. Anyone found to have purchased more than 4 tickets per event may have all tickets refunded without notification.

6. For faster checkout, make sure all billing and debit or credit card information are up to date prior to the start of the presale.
Q: When should I expect my presale code?
A: If successful, you will receive an offer code via email on Wednesday 14th June a couple of hours before the presale begins at 9am local time. This email will include timing details and a link to where you can purchase your tickets, along with your unique offer code.
Q: The presale has started, I registered and never received my offer code?
A: Registering does not guarantee you will receive a code or have the ability to purchase tickets.
Q: Why didn’t my invitation presale code work?
A: You may have maxed out your ticket limit. Due to demand, the invitation presale has a ticket limit to allow more fans like you to get tickets. Each code can purchase up to 4 tickets per event.
Q: How come I received an invitation presale code but can’t get tickets?
A: We’ve seen massive interest for this tour and invitation presale tickets. Tickets will be available on a first-come, first-served basis and are NOT guaranteed.

Q: If I’m not registered for the invitation presale will I still have a chance to get tickets?
A: Yes. Remaining tickets will go on sale on Friday 16 June 9am local time.

Registering doesn’t automatically qualify you to receive a code. Successful registrants will be entered into a ballot to receive a code.

Getting a unique offer code does not guarantee you tickets, they will be served on a first come first served basis.

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MCD Presents

Phil Collins

Live at Aviva Stadium – Sunday 25th June 2017

 

Frequently Asked Questions for this show may be found below

 

 

 

 

 

 

 

 

 

 

In the interest of Health and Safety:

Under 14's are NOT allowed on the pitch either accompanied or unaccompanied.

Under 16's MUST be accompanied at all times by a parent or guardian.

Guardian must remain with under 16’s and take full responsibility for them throughout the duration of the event.

No queuing is permitted prior to gates opening.

WARNING:

For the safety and enjoyment of all patrons, An Gardaí Siochana, Aviva Stadium and Promoters MCD would again request that all Parents and Guardians undertake their responsibility to fully review and adhere to the age restrictions and conditions outlined here, before allowing any minors attend this event.

 

Strict age monitoring will be in place at all entrances and the promoter reserves the right to refuse admission without a refund to anyone who fails to comply.

 

Should you have any queries regarding the age policies or require any assistance please email the promoter directly customercare@mcd.ie .

 

Location and Event Questions

 

Q: Where is the Aviva Stadium?

A:  Aviva Stadium is in the heart of Dublin, just over one mile from St Stephen’s Green. The ground itself is a landmark known to all Dubliners and is located in the heart of the Ballsbridge area, Dublin 4. It is bordered by Shelbourne Road to the West, Lansdowne Road to the South, Bath Avenue to the North & the Dodder River and Dodder Walk to the East.  Fans should allow themselves plenty of travel time when getting to the concert. See our ‘Getting There’ section below.

 

Q: When is the Phil Collins show due to take place?

A: Sunday 25th June 2017. Doors at 6pm, with support coming from Blondie. For the latest time updates please keep an eye on www.mcd.ie closer to the event.

Please note: there is no queuing before stated door time.

 

Q: Can I leave the event and come back in again?

A: Please note there is no readmission to the event.

 

Q: Who can go?

A: The age restriction for this event is that under 16s must be accompanied by a parent/guardian who will sign for and take responsibility for the Minor for the duration of the event. An adult can take up to 4 minors with them to the event.

Parents/Guardians: If security members have any doubt regarding your age you will be requested to prove your age so please ensure to bring ID to the show as it is your responsibility to be able to prove it when requested.

Please note: Under 14’s are not permitted on the Pitch area. Therefore, the promoter strongly advises under 14s purchase seated tickets.

Ticket Questions

Q. I purchased a ticket online at www.ticketmaster.ie over 2 weeks ago and still haven't received it, who should I talk to?

A: Please contact Ticketmaster Customer Services directly on 0818 903 001 or if you are calling from Northern Ireland call 0844 277 9964 Monday to Saturday 9.30 to 6pm.

 

Q. Can I pay more to upgrade to a backstage ticket?

A: It is not possible to buy backstage tickets; backstage is a busy working area of the site and is not an appropriate are for non-working people.

There are some packages still available – please consult the Ticketmaster event page for such packages: http://www.ticketmaster.ie/Phil-Collins-tickets/artist/734793?tm_link=tm_homeA_f5

Be advised that MCD Productions are not responsible for the organization of these packages.

 

Q: What type of tickets are available?

A: Tickets are available through Ticketmaster:

n person: From 100 Ticketmaster outlets nationwide

By calling 24hr hotlines: Tel: (ROI) 0818 719 300 ( NI ) 0844 277 4455
Buy online: www.ticketmaster.ie

 

Q: How much do tickets cost for this show?

A: Tickets are from €89.50.

Pitch Standing tickets are €89.50.

Gold Circle Standing tickets are €114.00

 

Please note: The upper tiers are quite high. If you suffer from Vertigo or have a fear of Heights, please note that you would have been advised at time of purchase to purchase tickets from the Lower Tiers. If you have concerns, please contact access@mcd.ie .

 

VIP HOSPITALITY TICKETS

PLEASE NOTE: If you wish to enquire about hospitality packages for this event please contact The Hospitality Partnership here.

Getting there

Q: I'm travelling from the UK - can you tell me best way of getting to the Aviva Stadium?

A: The best airport to fly into is Dublin Airport. There are also two ports to arrive by ferry: Dun Laoghaire and Dublin Port. Please see next FAQ for further directions.

 

Q: I'm trying to find out how I can get to the event?

A: As traffic and parking delays are inevitable you are strongly advised to use public transport (Dublin Bus, Dart or Luas) or car pool – THERE ARE NO PARKING FACILITIES AVAILABLE LOCALLY FOR CONCERTS. Please use City Centre car parks. For details on the above public transport please see the Aviva website: http://www.avivastadium.ie/getting-here

Q: Can I purchase a car parking ticket?
A: No, unfortunately not. There are no parking facilities available except a limited number of special needs spaces. To apply for access to accessible parking please email: access@mcd.ie .

Event Facilities & General info

Q: What is the earliest I can arrive to the event?

Answer:  Aviva Stadium doors will open at 6pm on show day (Subject to change). No queuing will be permitted prior to this so you should time your arrival accordingly.

 

Q: Can I bring Garden Furniture or seats with me?

Answer: Unfortunately, not. Neither garden furniture nor umbrellas will be permitted for Health and Safety reasons.

 

Question: What smoking area facilities are there at the Aviva stadium?

Answer: The Aviva stadium is a strictly NO SMOKING stadium.  Dedicated smoking areas are located outside stiles:  A, E, I ,M, P and  X

 

Question: Where is the Box office located for the concert?

Answer: There are two Box office locations 

1. The Ticketmaster unit on the corner of Northumberland Road and Lansdowne Road (guest list will be in this unit too)

2. Ticketmaster unit on Newbridge Avenue (opposite Marian College)

 

Question: Is there customer service staff at the event?

Answer: Yes 

 

Inside the venue: Ticketmaster/MCD Customer care have staff located on each of the Levels: 0(Pitch), 1 and 3 and 5 available to assist customers with any issues 

 

Pitch area: Adjacent to Gates 104 and 125 

Level 1: Near Block 111 and 118

Level 3: Near Block 310 and 320 

Level 5: Near Block 506 and 526

 

In addition, there will also be floating Customer Care/Ticketmaster staff on Level 1 and 3 and 5 wearing Pink high VI’s so please familiarize yourself with them and know where you can locate them if required.

 

ALL CUSTOMER CARE/TICKETING STAFF WILL BE WEARING PINK Hi Vis

 

Question: Will there be an assistance for accessible customers 

Answer: Yes. There will be accessible assistants on site wearing Blue Hi Vis Please ask a member of staff to help you locate them if you are unable to locate them yourself and they will be happy to assist you as required.

 

Q: Will there be Disabled Facilities?

A. Yes. We want everyone to be able to enjoy our events, participate, feel safe, as well as being part of the crowd. The following section aims to help you make an informed decision about attending. All disabled customers are welcomed at MCD shows. Please note all wheelchair/special needs tickets must be booked in advance by calling Ticketmaster Accessible Phone Number on 0818 903001.

 

 

 

 

Wheelchair Users facilities

For this event, there are designated wheelchair locations on each level within the stadium which can be booked by calling Ticketmaster Accessible Phone Number on 0818 903001.

Please Note that space in this area is limited and we operate a strict 1+ 1 policy for access to this area. Please contact us well in advance to allow us to plan for your arrival.

 

There may be use of laser and strobe lights at the event. Those persons affected by lighting should ensure they have sufficient time to leave the viewing platform/crowd before effects begin. Please bear in mind the audience may be very large and movement through the crowd slow. Please note wheelchair users maybe requested to remain in the designated wheelchair area at the end of the show till the main crowd has left the site. This is for everyone’s health, safety and security.

 

Additional accessible facilities

For all non-wheelchair related special needs ticket enquiries we will have a limited number of designated seats in the tiered seating area. Please note these can only be booked by calling   Ticketmaster Accessible Phone Number on:

0818903001 (Republic of Ireland) 03333219996 (From UK or Northern Ireland) 00353 818 903 001 (International)

Ticketmaster representatives will be happy to assist you in booking your tickets.

Please Note that space in this area is limited and we operate a strict 1+ 1 policy for access to this area. Please be advised that relevant official documentation will be requested for approval for these tickets.

 

ACCESSIBLE PARKING

Accessible Parking will be available in the Stadium Car Park.

Please note access to this car park will only be permitted to those with a valid car pass. The carpark will only be available up until approx. 2 hours before the event advertised opening times at which time roads will be closed to accommodate pedestrians.

*Please be advised, the height restriction for vehicles entering this carpark is 2.1 meters. Please advise if your vehicle is above this height as we will need to give you an alternative option.

Please note special needs car passes will not be issued until approx. 2 weeks prior to the event. Ticketmaster will advise us of contact details for all wheelchair /special needs ticket holders and these will automatically be offered an option of availing of special needs parking. Please be advised that there will be a delay in exiting the car park after the show as An Garda Siochana give priority to pedestrians on the roads around the venue for a period after the show.

If you have not purchased a wheelchair/accessible ticket for this event but still wish to apply for accessible parking pass, please email access@mcd.ie  with relevant official documentation supporting your request and a member of staff will contact you accordingly.

Please contact MCD directly with any additional Special Needs requests on access@mcd.ie 

 

 

Food & Drink Questions

Q: Can I bring Alcohol into the venue?
A: No alcohol is permitted onto the event site and searches will be in place at the entrances. MCD are committed to responsible alcohol policies and work with www.drinkaware.ie  in relation to this.
Please note: We also have a 4 drink per person limit on all onsite bars. ID will be checked rigorously on event day.

Q: Will there be food available to purchase at the event?

A: Yes. There will be an array of onsite concessions selling food and beverages.

 

Q: I am Coeliac, gluten intolerant, will there be food suitable to cater for my needs?

A: Yes, there will be a limited selection of foods available to cater for such dietary requirements. If you have any concerns/queries, please email access@mcd.ie in advance and we will be happy to advise options accordingly.

Medical Facilities

 

Please note there are medical and welfare facilities on site, which are open to all customers.

 

Q: I am diabetic and need someone to go to take/to store my insulin

A: Please notify security at the gates in advance of being searched that you are carrying such items. Please bring official supporting medical documentation to avoid any issues on the day.  Please approach the medical room at the event and a member of medical staff will be happy to assist you accordingly in relation to your requirements.

 

For directions to the nearest medical room please follow onsite signage or ask the nearest steward for assistance.

Music questions

 

Q: Who is on the lineup?

A: Phil Collins, with support from Blondie and Mike & the Mechanics.

Q: Are there more acts to be announced?

A: Additional support acts may be announced during the run up so continue to check the MCD website www.mcd.ie for updates between now and the event

 

Q: Will the full running times be made available before the event?

A: Where possible, these will be made available. For all the latest event updates please check the MCD website www.mcd.ie

 

Q: How can I stay updated on artist additions to the event in the run up?

A: You could subscribe to www.mcd.ie for all updates on Phil Collins at the Aviva Stadium 2017 or via Facebook at  https://www.facebook.com/mcd.productions .

Camera Queries

 

Q: What type of camera is permitted?

A: Point and shoot compact cameras and cameras with fixed (non-zoom) lenses under 3 inches (75mm) ARE PERMITTED.

 

 

 

 

 

 

 

 

 

Lenses over 3 inches and video recording cameras are NOT PERMITTED.

 

 

 

 

Please note: If you are a professional photographer and wish to take photos with a professional camera at this event you must apply in advance for permission by emailing contact@mcd.ie. If you have not being approved in advance you will not permitted access to this event with your professional camera.

 

Prohibited Items List

STRICTLY NO ALCOHOL

 

No liquids are permitted other than sealed water less than 500ml is allowed

(Caps will be removed)

Aerosols/ Air Horns Animals (Other than registered guide or hearing dogs)  Alcohol Any item which may reasonably be considered for use as a weapon  Audio recorders Backpacks /large bags /Waist packs Bottles  Cans Cameras with detachable lens or recording equipment  Camping equipment  Chinese or sky lanterns  Deckchairs Fireworks and flares Flagpoles Garden furniture, fold up chairs or shooting sticks Glass  Glow sticks  Go Pros  Illegal substances  illegal merchandise of any description iPads Large umbrellas Large chains, spiked bracelets or wallet chains   Large Flags, Placards or Posters including sticks Light sabers Liquids -No liquids are permitted other than sealed water less than 500ml is allowed (Caps will be removed) Nitrous oxide  Portable laser equipment and pens  Selfie sticks  Smoke canisters  Sound systems  Spray cans  Tridents Un – authorized professional film or video equipment  Unofficial tabards or reflective jackets 

 

 

 

Question: Can I bring my bag?

 

Answer: Searching is a condition of entry to protect your safety and that of others. Due to increased security measures, we strongly advise you allow sufficient time to get through security checks to gain entry to the venue in a safe and timely manner. 

 

To ensure as smooth an access as possible and to avoid any unnecessary delays we strongly suggest that you bring as little as possible with you to the event and minimize jackets and additional layers when possible. To avoid disappointment do not bring backpacks or larger handbags, you may be refused admission to the venue without a refund.

 

We recommend if you are bringing a personal bag, purses or clutch bag, you should only bring those of smaller sizes i.e. those measuring 4.5in/11.4cm x 6.5in/16.51cm or smaller will be allowed.

 

We will also conduct additional further security searches of clothing, bags and other items, as determined by us in our reasonable discretion, including on entry and exit.

 

 

 

 

 

 

 

 

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Unfortunately, promoters never give an expected finish time for concerts
because they hardly ever keep to schedule. On average, concerts usually end around 10pm/10.30pm - the best thing to do is ask the staff at the venue what time the previous nights finished which will give you a rough idea.

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If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below. If you can't find what you're looking for, try searching the name of your event in the “Type your question” bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the promoters. For more information, please keep an eye on this page, which will be updated with all the latest information. 

My event's been rescheduled – will I get new tickets? 

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do. 

Why isn't my event listed here? I'm sure I've heard it was cancelled... 

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.  

Check the list below for any changes to your event. For more information, please don't hesitate to follow the "Contact Us" tab above, and one of our Customer Support representatives will provide an answer as soon as possible. 

 

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     Airbourne at The Limelight 1-   Door times now changed to 7pm, Trucker Diablo:7.30pm , The treatment: 8.15pm and Airbourne:9.30pm   

Augustines taking place at Empire Music Hall on the 28th October has changed door times. New door times 7.30pm       

All Folk'd Up due take place 12th November has been cancelled.Online/phone bookings refunded automatically.Tickets purchased from Outlets need to return to outlet for refund.                                                                                                                                                                                                                                                                                                                                                                                         back to top

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Band of Friends at Limelight on 24th October 2015 has been rescheduled to 22nd October 2016 in The Empire Belfast.

BAMMA 26 on 4th June in The 3Arena has been rescheduled to 10th September.       

Beartooth taking place on the 16th December has been moved from the Academy 2 to the Greem room. It's same venue different room! All original tickets still valid. 

Black Grape due to take place in Vicar Street on the 23rd December has been cancelled.Refunds from point of purchase.   

BuckCherry at Whelan's 13th October , new door times now open at 7.30pm

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     Coasts due to take place in The Limelight on 29th July has been cancelled.                                                                                                                                                           Cork City V Sligo Rovers has been rescheduled to August 8th 2016 at 7.45pm

    Cork City V Bray Wanderers due to take place on 5th August has been postponed.New Date will be confirmed ASAP.

Chance the Rapper due to take place in the Olympia on 11th November has been rescheduled to the Helix on Wednesday 23rd and Friday 25th November 2016. You can either exchange for one of the new dates or return to point of purchase for a full refund.

Car Seat Headrest taking place on the 27th March in Whelans has changed venue. It is now taking place in the Academy on the same date.All original tickets remain valid.

Craig David due to take place at the SSE arena on the 6th April has been cancelled. Online/phone bookings refunded automatically. If purchased from a ticketmaster outlet,you must go back to the outlet with your tickets for a refund.

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 D.A.R.K in Whelans on 16th May 2016 has been rescheduled to 19th September 2016

D.A.R.K due to take place at Dolan's warehouse,Limerick won't be going ahead.

 Derek Ryan in The Headfort Arms Hotel on 15th November 20216 has been rescheduled to 26th November 2016

 Dean Strung & Jerry Buting  in Mandela Hall has been changed from unreserved seating to general admission standing.Small Allocation of seats on the night.                                                                                                                              

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         Elisa due to take place on the 12th February 2017 has changed venue. It will now take place in the Green Room. It' s the same venue, just a different room! All original tickets remain valid                                                                                                                                                                                                                                                                                                                                                                                                          back to top

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      Galway V Bray   due to take place on the 15th August, has been rescheduled to Friday 19th August. Kick off 7.45PM. All tickets still valid for new date.

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   Hits & Giggles has been cancelled. Refunds will be issued back onto your card within 3-5 working days.

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        Ireland V Pakistan which was cancelled on Saturday 20th , all refunds will be refunded automatically back onto your card  within 3-5 working days. If purchased from a ticketmaster outlet, you must return to the outlet for a full refund.                                                                                                                                                                                                                                                                                                                                                                                                        back to top

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   Jon Bellion taking place on 12th April 2017, has been changed to an all-ages show, under 16s must be accompanied by an adult. 

Jon Bellion taking place on 12 April 2017 has changed venues. It will now take place at the Olympia Theatre. All original tickets remain valid.

Jonathan Pie due to take place at Whelan's 30th October has been cancelled. All refunds from point of purchase.                                                                                                                                                                                                                                                                                                                                                                                                               back to top

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   O'Rappa due to take place in The Academy on 14th August has been cancelled.                                                                                                                                                                                                                                                                                                  back to top

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Pete Rock & CL Smooth due to take place in The Sugar Club on 18th August has been rescheduled and will now take place on 6th September. 

Picture This is a full standing event in The INEC on 25th September.

Post Malone due to take place on 2nd February at the Green Room has changed venue. It is now taking place in the Academy. All original tickets remain valid.

 

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Red Hot Chilli Peppers due to take place at 3 Arena as been rescheduled. 

Tickets for Tuesday 20th December will now be valid for Wednesday 20th September 2017.

Tickets for Wednesday 21st December will be valid for Thursday 21st September 2017.

If you bought your ticket(s) online or over the phone and would like a refund, please send your tickets back to the address below:Ticketmaster, Second Floor, College Park House, 20 Nassau street, Dublin 2                                                                                                 

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund                                                                                                                                                                                                                                                                                                          back to top

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        Selena Gomez due to take place on 8th November has now been cancelled. If purchased online/over the phone your card will be automatically refunded within 3-7 working days. Tickets purchased from a ticketmaster outlet, you need to turn to them for full refund with the tickets.       

Syd Arthur due take place at workmans club 26th October has been postponed. New date will be confirmed ASAP. All original tickets will be valid for new date.                                                                                                                                                                                                                                                            back to top

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The Impossible Gentleman due to take place on 28th July in The Sugar Club has been cancelled. 

The High Kings in the INEC has been rescheduled to the 9th September 2016 in the same venue.

The High Kings due to take place at the Maritime Hotel Bantry, has been rescheduled to the 17th September 2016. All tickets still valid.

Travis Scott  due to take place 22nd August has been cancelled. "Due to his album mixes delay Travis Scott has been forced to cancel his shows in Dublin and Glasgow today and tomorrow. He was hoping to have this all finished in time to travel but unfortunately due to unforeseen circumstances it isn't." If purchased online/over the phone we will refund your card automatically. If purchased from a Ticketmaster outlet , you need to return to the outlet for a refund with your ticket.

The Story of Love due to take place on 16th October has been cancelled. For an exchange for the 15th October or a full refund please return to point of purchase.

Tony Christie due take place at Armagh Hotel has been cancelled. Refunds from point of purchase.     

The Saw Doctors due take place at the Seapoint Ballroom Galway,on the 29th December,31st December and 18th March has been cancelled. If purchased online/over the phone your card will be automatically refunded within 3-7 working days. Tickets purchased from a ticketmaster outlet, you need to turn to them for full refund with the tickets. 

The Saw Doctors due take place on 27th December at the INEC has been cancelled.If purchased online/over the phone your card will be automatically refunded within 3-7 working days. Tickets purchased from a ticketmaster outlet, you need to turn to them for full refund with the tickets.                       

The Felice Brothers due to take place o 20th January has been cancelled. Online/phone bookings refunded automatically. If purchased from a Ticketmaster  outlet, just go back to the outlet with your tickets for a full refund.       

Tommy Tiernan taking place on the 1st.2nd and 3rd of March at the Cork Opera House has changed door times.Doors are now 7.00pm and show starts at 8.00pm                                                                                                                                                                                                                                                                                                                                                                             back to top

Us The Duo due to take place in the Academy 2 on 23rd September has been rescheduled. The event will now take place on 7th March 2017. All tickets still valid for new date. If wish to get a refund please register post your tickets back to our Head Office. Ticketmaster 2nd Floor, College Park House, 20 Nassau Street, Dublin 2.       

Ulster Rugby V Zebre that was due to take place on 25th November 2016 has now been confirmed a new date. The event will now take place on the Saturday 11th March 2017. Kick-off 6.05pm. All original tickets remain valid.   

U2 -The Joshua Tree Tour due to take place at Croke Park on July 22nd, Gates are now 5.00pm. All original tickets remain valid.                                                                                                                                                                                                                                                                                                                                                                                              back to top

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You can find plenty of information about your festival below!

Your path to festival enlightenment starts here!

Deposit Scheme Info!

You can find your next deposit scheme payment date and more by clicking the relevant festival below:


Electric Picnic 2017

 

Line-ups

You can find the line-up for your festival by visiting our Festie Guru here!

 

 

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We wish we didn’t have to break it to you.
The Promoter has advised Sweet at Vicar Street won't be going ahead on 8th November.
 We’ve got an official statement from them below:
 
 ‘As a result of unforeseen circumstances the performance of Sweet and Mud which is due to take place on Sunday 8th November at Vicar street ,unfortunately is cancelled.
Due to the fact that this is Sweets Farewell touring schedule there is no more available space to fit in a new date for concert." 
 
We’re sure you’re just as disappointed as us, but we want to help you get your money back quickly…
If you booked online, over the phone, we’re sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 7 days to process your refund before you start to worry.
If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets. The outlet staff will help you with your refund.
Anything else you need to know?
Nobody likes it when events are cancelled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.
 
That’s it for now, but if anything else comes up, we’ll be in touch.
 
Ticketmaster Customer Service Team
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Seatwave is an online marketplace where fans can buy and sell tickets for concerts, theatre, sports and just about any other live event. Seatwave was created by a group of people who believe that getting tickets should be really easy and safe. We're happy you've come to visit us and we hope we can provide the superior experience we've set out to create


Why are Ticketmaster & Seatwave working together?
 
We recognise that customers are looking for more choice, flexibility and protection when they decide they would like to sell on or buy tickets for events. By working together, we can deliver better levels of security, reliability and service to all customers.
 
Why are you directing fans to Seatwave?
 
We'll only ever direct you to search for tickets on Seatwave! if we don't have any more tickets available through Ticketmaster. This just gives an extra option to buy tickets through another channel once we've sold our allocation.
 
Do you hold back tickets to sell on Seatwave?
 
Absolutely not. We sell tickets on behalf of venues and event organisers, so we don't independently control the allocation of tickets. It's the event organisers who decide where to sell their tickets and how they're priced – they will allocate tickets to us to sell on their behalf, and we sell them directly to the fans at face value. 
 
We're committed to making sure that all tickets sold through us are distributed fairly, and continue to prevent ticket resellers from getting their hands on large volumes of tickets by making sure we rigorously enforce ticket limits.
 
How do Seatwave get their tickets?
 
Seatwave is an open marketplace where members of the public are able to buy or resell their tickets.
 
The number one aim is to make sure that anyone who buys a ticket through Seatwave can be confident that the tickets do exist and they'll be delivered to them before the event.
 
All transactions on Seatwave are backed by their TicketIntegrity Guarantee, so that buying is safe and secure – the seller isn't paid until the buyer has received their tickets.
 
How are the tickets priced on Seatwave?
 
As Seatwave is an open marketplace, prices are driven by supply and demand. For really popular events, there are usually far more people who want tickets than there are tickets available, so this will usually drive the price up above face value.
 
Where an event isn't so popular, it's not uncommon for tickets to be resold below the original face value.
 

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We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please look at the info below first and we’ll update your details as quickly as possible.

 

I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address? Nope! Before you book your tickets, just log into your online account and go into edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.

 

I’m Moving house soon – can I update my address now? If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.

 

The tickets weren’t booked on my card – can I still update the address? Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.

 

Can you send my tickets to an alternative delivery address? Sorry! We can only send to the billing address of the card.

 

My booking says the tickets are processing – can I still change my address? We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved.

 

How do I contact you with my new billing address? It’s easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all the fields. It’s important that we have all the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You will need to include proof of address in your email as a bank statement or utility bill. You can attach this at the end of the form before you hit send. If you need to change the address on more than one order, please be sure to include all your reference numbers.

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