Welcome!

Your User ID is the email address that you provided when you created your Ticketmaster Account.

If you have forgotten your password, please visit the My Ticketmaster log-in page and click the Forgot Password link. We will send you a temporary password to your email so you can login and reset your password. Please use the temporary password while logging in on a laptop or PC.

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To edit your profile, simply log into your account and click on the Edit Profile link. This will be in the drop down where is says “welcome ‘name’” on the main home page.

You'll be able to change your email address, password, and adjust your home postcode, which will set your email preferences to that region.

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Once you've received a confirmation/order number for your booking, the information you have submitted will be processed as you typed it on the order form or as it existed in your My Account billing information. If you realize an error has been made or need to make a change for any reason, please contact Ticketmaster immediately. Changing information in your My Account on the site will NOT affect previously placed orders (other than in some isolated cases).

Note: Be prepared with the confirmation/order number from your booking and the credit/debit card used for purchase as you will be asked for this information.

If you wish to change your account in any way, please contact Ticketmaster as soon as possible. Please bear in mind that as with all Ticketmaster ticket orders and sales, there is no refund or exchange unless the event has been cancelled or rescheduled. 

 

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Sign up for My Ticketmaster and customise your own unique, personalised page where you can:

Store your information for faster checkout. View all your account activities in one convenient place. Get TicketAlert® emails for your favorite artists, teams & Venues. Find hot events in your area. www.ticketmaster.ie/member?tm_link=tm_ql_1 My Ticketmaster is great for helping you to keep track of your orders. Log in any time to print a receipt, check your seat details and see if your tickets have been sent yet. You can also sign up to get email alerts when your favourite bands announce a tour or a show's coming to a theatre near you, so there's no excuse not to keep up to date!

 

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Tickets will be sent along with a wallet in Ticketmaster colours - ideal if you want to gift the tickets as a special present.

Tickets will be delivered within 5 days of purchase and will be sent to the billing address only. Tickets cannot be sent directly to a gift recipient.  This is a non-secure delivery method. If the option is available, you may want to choose DHL as your delivery method. (Gift wrap is not available on Secure Post).

Speedy Dispatch is available at the following prices:

Events in the Republic of Ireland - €4.75 per order 
Events in Northern Ireland - £3.95 per order

If you wish to upgrade your delivery method you can make a request by filling in the form here 

 

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Good news,Kasabian which was postponed at Custom House Square has now been given a new date! It will now take place on Monday the 20th August 2018, at the same venue.

What now?...

All tickets remain valid for the new date!

If can't attend the new date and you would like a refund please see below -

Booked online or over the phone: You will need to post your tickets back to the address below:

Ticketmaster, 2nd Floor, College Park House, Nassau St, Dublin 2.

If you stopped into one of our Ticketmaster outlets to buy your tickets, you’ll need to swing by one more time with the tickets and the outlet staff will help you with your refund.  

Anything else you need to know?...

Nobody likes it when events are rescheduled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.

That's all for now, but if anything else comes up we'll be in touch. 

Best Wishes

Ticketmaster.    

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MICHAEL BUBLE
CROKE PARK DUBLIN
GATES 6PM/SHOWTIMES MCD.IE
SAT 07-JUL-2018

 

TicketFast is still the quickest way to obtain your tickets, however the printing function will not be available immediately after you complete your purchase. You will be notified you when you can print your tickets.

 

Thank you 

Ticketmaster

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Iron Maiden 
The SSE Arena ,Belfast 
02-AUG-18 Doors 630pm

 

****Card Entry****

 

Very Important information regarding entry requirement for Iron Maiden 

Sometimes the event organisers will ask us to use Card Entry, to make sure as many genuine fans as possible get the chance to book. 

Please remember that this means no paper tickets will be sent in the post. 

Is Credit Card Entry different from Paperless Tickets?

Nope, it’s the same thing – just a new name.


How does it work?

When you book for a show, the card you use to pay will then act as your tickets to get you in on the night. It's all very clever – our scanning system, will recognise the credit card you made your purchase with, so on the night they just swipe your card, check it against your ID to make sure you are who you say you are, then you're in. No paper tickets through the post and no going to the box office to pick your tickets up.

One thing to remember – your whole group will need to arrive together. As the cardholder, you're the important one! Your guests will need to arrive with you to get in.

Virtual credit cards won't work as there's nothing to scan on the night – you'll need to use a physical card that you can take along with you.

Can I authorise someone else to use my tickets?

You can't – Card Entry ticketing is designed to stop tickets from being passed on or resold, so this would make it too easy for resellers to get round the system. Please only buy tickets if you’re sure you're definitely going to the event. If your circumstances can change quite quickly, maybe you should leave it up to someone else in the group to book the tickets.

We will try to help where we can though – we know that things can come up, so if your circumstances do change, get in touch with our customer services team and we'll try to help.

What if I go to the entrance with my kids and swipe my card – can they go in without me?

This isn't allowed – you, as the cardholder, actually have to go into the venue, watch the show and have a good time. If your kids ask you to book tickets for them and it's a Card Entry event, they'll have to make the booking on their own card if they want to go without you being there.

Can I transfer my order onto another card?

We can only ever transfer onto another card if the one you booked with has been cancelled, lost or stolen. It would still have to be in your name and address, so we can't transfer onto someone else's card.

Can I buy Card Entry Tickets with a Ticketmaster Gift Card or Virtual Credit Card?

No. Sorry – You need to use a credit card or a Visa / Mastercard Debit Card in order to purchase Credit Card Entry tickets.

What do I need to take with me on the night?

Confirmation of booking.

The credit/debit card used to buy the tickets.

Photo ID – that's a drivers’ license / Proof of Age Card or Passport.

What if I don't have a drivers’ license Proof of Age Card or Passport?

It's going to be really strict on the night, so you will need some state issued photo ID. If you can't provide the right ID, you might not get in – and we can't refund unless the event actually gets cancelled. To avoid problems, if you don't have any photo ID, it's best to get someone else in your group to order the tickets.

Will I get any paper tickets before the show?

No, sorry! If it's a Card Entry event, just bring yourself, your card, photo ID and your reference number.

What if my friends won't be there until later?

The whole group does need to go in together. If your friends are late and you go in without them, they won't get in.

What if my card that I purchased my tickets with is lost or stolen?

If you have Card Entry tickets and your card is lost or stolen contact our customer service team.

You’ll need to send us a copy of your credit card billing statement showing only the last four digits of your card.

The name & address on the statement must match the name & address on your order

 

What if the credit card I used expires before the event?

Just bring the old card, or the replacement card with the same credit card number and updated expiry. If you destroyed your old card and your new one has a different number please contact customer service.

What if I forget to bring the credit card I used to purchase?

Oh no! Go straight to the box office for help. Each venue has its own policy, but they’ll probably ask for your photo ID and purchase confirmation email. You can show them the email on your phone, and the name on the email must match your ID.

I used a card I share with my spouse – can they get in without me?

As long as they’re an authorised card user! They’ll need to have a card with the exact same credit card number issued and their name on it. Just make sure your other half brings the card and photo ID.

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Dear Customer, 

We wish we didn't have to break it to you, Harmonics of the Night - Andy Summers of the Police due to take place in Vicar Street Dublin on Thursday 17th of May and Ulster Hall Belfast on Friday 18th of May have been cancelled.

 

What now? 

We're sure you're just as disappointed as us, but we want to help you get your money back quickly...

 

If you booked online or over the phone: We're sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 7 days to process your refund before you start to worry. 

If you booked tickets in a Ticketmaster outlet: Please return to the point of purchase to avail of refund. 

 

 

Kind Regards, 

Ticketmaster  

 

 
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Updated: 02nd March @ 5.32pm

 

Jason Byrne / 03March18 / Postponed

We have just been advised Jason Byrne due to take place at Vicar St on 3rd March  has been postponed.

It will now take place in the same venue on 26th May.

 All tickets remain valid for the new date.

 

Gareth Dunlop / 03rd March  /  Postponed

We have just been advised Gareth Dunlop due to take place at Upstairs at Whelans on 3rd March  has been postponed.

A new date will be announced in the coming week.

 All tickets remain valid for the new date

 

FAST LOVE - TRIBUTE TO GEORGE MICHAEL / OLYMPIA THEATRE
Saturday 03rd & 04Th March will go ahead as planned.

 

HEATWAVE & ODYSSEY / VICAR STREET / SUN 04-MAR-18
The show will go ahead as planned

 

Mike Denver /  INEC / 03rd March /  Postponed 

We have just been advised Mike Denver due to take place at INEC Gleneagle Hotel on 3rd March  has been postponed.

It will now take place in the same venue on 14th April.

 All tickets remain valid for the new date

 

 

CIRQUE BERSERK IMPORTANT UPDATE click here http://ticketmasterie.inbenta.com/?f=776

SIVE AT THE GAIETY THEATRE - IMPORTANT UPDATE click here :http://ticketmasterie.inbenta.com/?f=775

 

SKID ROW / FRI 02-MAR-2018  / *POSTPONED - NEW DATE TBC*

We have just been advised Skid Row due to take place at The Academy  on tonight has been postponed.

A new date will be announced shortly.  All tickets remain valid for the new date.

 

Christy Moore - Further Changes – Very Important Update from earlier notification

Christy Moore that changed from 02nd March to 04th March has changed again it will now take place on 27th June.

Christy performance on 03rdMarch has changed to 28th June

All original tickets valid  

 

JOHNNY MCEVOY/BRU BORU THEATRE / 01ST MARCH / POSTPONED

Due to inclement weather Johnny McEvoy Concert tonight March 1st at Bru Boru Theatre Cashel  has been rescheduled for THURSDAY MARCH 15th and all tickets sold are valid for that date.

Waterparks Has Been Postponed / 02nd March

This event will now take place on Monday the 5th of March. All tickets remain valid for the new date.

 

SHAKEY GRAVES / FRI 02-MAR-2018 / CANCELLED

If you purchased online/over the phone- refunds will be issued automatically. Please allow 7-10 working days. 

If you purchased in a Ticketmaster outlet- you will need to return to the outlet with the tickets for a refund

 

SCHOOLS' CUP SEMI-FINAL 1 / POSTPONED

Danske Bank Schools' Cup Semi-Final 1 - RBAI v Royal School Armagh due to take place on March 5th in Kingspan Stadium has been postponed.

This event will now take place on Wednesday March 7th. All tickets remain valid for the new date!

 

 

Keith Barry due to take place at The Hotel Kilmore  on the 2/3/18 and the Landmark Hotel on the 11/3/18 have been postponed.

Keith Barry at Hotel Kilmore will now take place on the 11th of March

Keith Barry at the Landmark Hotel will now take place on the 16th of March

Original Tickets will remain valid for entry.

 

 

 

Event: David McSavage

Venue: Olympia Theatre, Dublin

Date: Friday 2nd March 2018

Status: Rescheduled to next Thursday 8th March -  Please retain your ticket for new date

 

Event: Dinosaurs Around The World  

Venue: Ambassador Theatre, Dublin

Date: Friday 2nd March 2018

Status: Tickets valid for any alternative date of the customers choice

 

HUE AND CRY BELFAST AND DUBLIN SHOWS POSTPONED

 Due to the adverse weather conditions, both Hue and Cry shows this weekend in Belfast (Fri 2 March) and Dublin (Sat 3 March) are being postponed.

We are working hard with the organisers to re-schedule the dates and an announcement regarding this will be made soon.

Original tickets will be valid for the re-scheduled shows and if this proves unsuitable then a refund will be available from point of purchase. We very much hope that you will be able to join us on the re-scheduled dates. Thanks.

 

 

DUBLIN V KERRY / SAT 03-MAR-18 / POSTPONED

New date TBC  Orginal tickets valid for new date 

 

CORK CITY V BOHEMIANS / POSTPONED

We have just been advised Cork City V Bohemians due to take place at Turners Cross Stadium on 2nd March has been postponed.
The match will now take place on 19th March. Kick off time To be confirmed.  
Original Tickets valid for entry.

 

POSTMODERN JUKEBOX / 01-MAR-18 / POSTPONED

Scott bradlee's Postmodern Jukebox due to take place at Ulster Hall on Thursday 1st March has been postponed.
New date TBC  Orginal tickets valid for new date 

 

FOIL, ARMS & HOG / VICAR STREET / 02MARCH /Rescheduled / 

Due to adverse weather conditions, the Foil Arms & Hog show tomorrow 2nd March @ Vicar St is now rescheduled to May 3rd. Tickets are valid for this new date - if the new date doesn’t work for you there are limited tickets available for Friday 30th March. Contact point of purchase for exchange of date or refund.

 

Wyvern Lingo - 01st March / Rescheduled

Due to the bad weather in the interest of public safety to reschedule from 01ST MARCH TO 05TH APRIL

Original Tickets valid 

Further updates

 

Ulster game on Friday evening 2nd March has been postponed until the weekend of April 20th-22nd (exact date will be confirmed in a few weeks)

Event: Everything Everything - EOM2802
Date: Tonight Wednesday 28th February 2018
Venue: Olympia Theatre, Dublin
Status: Please retain your ticket for new date

Event: The Stranglers  - EOM0103
Venue: Olympia Theatre, Dublin
Date: Tomorrow Thursday 1st March 2018
Status: Rescheduled to 7th April 2018 – All tickets valid

Event: Tom Misch EIE0103
Venue: The Academy, Dublin
Date: Tomorrow Thursday 1st March 2018
Status: Please retain your ticket for new date

Event: Dinosaurs Around The World  EAB0103
Venue: Ambassador Theatre, Dublin
Date: Tomorrow Thursday 1st March 2018
Status: Tickets valid for any alternative date of the customers choice

Event: The Stranglers EOM0103
Venue: The Big Top, Limerick
Date: Friday 2nd March 2018
Status: Rescheduled to 8th April 2018 – All tickets valid

Event: The Stranglers EUL0303
Venue: Ulster Hall, Belfast
Date: Saturday 3rd March 2018
Status: Rescheduled to 6th April 2018 – All tickets valid

Nicole Atkins tonight has been Cancelled. 

Foil Arms and Hog due to take place on March 1st in Vicar Street is rescheduled to April 13th 2018.

Johnny McEvoy due to take place in The Maritime Hotel on the 2nd of March will now take place on Sunday the 11th of March 2018

Stephanie Rainey due to take place tonight in The Sugar Club is postponed

Mike Denver due to take place at The Keadeen Newbridge on 1st March will now take place in the same venue on Thursday the 26th of April

Stuart Goldsmith due to take place in Whelans on 1 March has been cancelled.

Betraying The Martyrs  due to take place in Vodoo Lounge on 6th March has been cancelled.

Customer Services Phonelines:

Wednesday 28 February. - Close at 4PM
Thursday 1 March: CLOSED
Friday 2nd March CLOSED

 

 

Please use the FAQ's - if you cant find what you are looking for please use the Ask A Question function. 

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UPDATE: PERFORMANCE OF CIRQUE BERSERK

 

UPDATED: 7.40pm 03-MARCH18

 

The exchange or refund offer is only for confirmed cancelled performances only.

 

Due to  the overwhelming response, if we haven’t got around to your exchange request and you want to attend , please make your way to venue box office.

Please arrive early. If you don’t want  an exchange we will automatically refund you next week.

 

The exchange or refund offer is only for confirmed cancelled performances only.

 

 

Saturday 03rd March Matinee / Cancelled 

Saturday 5pm & 7.30pm will go ahead as planned.

Sunday performances will go ahead as planned

Thursday 01st & Friday 02nd March performance now cancelled.

 

If you do not exchange your tickets originally booked for 1st or 2nd  03rd Matinee for another show, your tickets will be refunded automatically (if paid by card) or by returning your tickets to your point of purchase (if paid by cash) . In order to process your exchange, please contact your point of purchase as below. Please note our customer service teams below will be able to give you more information in relation to exchange queries. 

 

However, any tickets purchased for 1st & 2nd March can be refunded or  exchanged for an alternative date later in the run. http://bordgaisenergytheatre.ie/index.php/artist/cirque-berserk

In order to process your refund or exchange please contact your point of purchase as below.   

Please keep checking our website and social feeds for further information.

Group or Access Bookings
See: www.bordgaisenergytheatre.ie

Email:groups@bgetheatre.ie

Telephone: 01 677 7770 (until 12pm Thursday 01 March, after 1pm Friday 02 March)

Bord Gais Energy Theatre Box Office

See: www.bordgaisenergytheatre.ie
Email: justask@bgetheatre.ie

Ticketmaster or Outlets
See: www.ticketmaster.ie

Email: importantnotice@ticketmaster.ie

Telephone: 0818 903 001, Option 5. Lines not in operation Thursday 01 March - (after 12pm Friday 02 March)

Further Information

Telephone: 01 677 7770/ 01 6777999 (until 12pm Thursday 01 March, after 1pm Friday 02 March)

If you can quote the following in your email we will try and get back to you as soon as possible:
Ticket Booking Reference number
Full Name
Contact number 

Last 4 digits of credit card used for purchase
2 Preferred Alternative Dates

 

Thank you and stay safe!

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Arctic Monkeys: Terms and Conditions

 

There are special terms and conditions to keep in mind when purchasing tickets for Arctic Monkeys at 3Arena on 24 September 2018. Tickets go on sale on Friday 13 April at 9am.

 

1. This ticket is a personal, revocable license and, at all times, remains the property of the Promoters.  This ticket must be surrendered to the Promoters upon request.

2. This ticket is sold by the Promoters directly to the Consumer.  Any tickets purchased by business or traders in breach of the Terms and Conditions of Ticket Sale will be cancelled.

3. This ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE.

4. The surname of the Lead Booker will be printed on all tickets. The name cannot be changed once the booking has been made. Where more than one ticket has been purchased, each guest in the party must arrive with the Lead Booker at the venue on the night of the show. Failure to do so will result in the guests being turned away.

5. To gain admission to the concert, the Lead Booker must bring:
i) The tickets
ii) A valid photo ID matching the Lead Booker surname on the tickets
Failure to bring items i) and ii) above will result in refusal of admission to the concert

6. Tickets are limited to 4 per person.
The tickets will be named with the lead purchasers name.
ID will be needed for entry.

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FOR STORM EMMA UPDATES PLEASE SEE HERE

 

If you think there may have been a change to your event, this is the place to look. Any events that have been cancelled, rescheduled, postponed – anything – you should be able to find more details below. If you can't find what you're looking for, try searching the name of your event in the “Type your question” bar above. There may be instances, especially with postponed shows, where the new date has not yet been confirmed by the promoters. For more information, please keep an eye on this page, which will be updated with all the latest information. 

My event's been rescheduled – will I get new tickets? 

If tickets have already been sent out when the event's been rescheduled, they'll usually be valid for the new date. The change affects everyone who booked, so you're all in the same boat and the venue know to expect it. There's sometimes the odd occasion where the original tickets won't be accepted, but we'll always be sure to let you know if that's the case. We will make contact with all of our customers to advise what they'll need to do. 

Why isn't my event listed here? I'm sure I've heard it was cancelled... 

We can only announce a change once it's been confirmed to us by the venue or promoter. There's always quite a lot going on behind the scenes when an event is changed, so if you've seen something on the venue's website, the band's Facebook page or anywhere else but it's not posted here yet, don't worry. It might be that we're just finalising details, but we'll let you know as soon as we have the details confirmed.  

Check the list below for any changes to your event. For more information, please don't hesitate to follow the "Contact Us" tab above, and one of our Customer Support representatives will provide an answer as soon as possible. 

 

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All the Luck in the World taking place on the 19th April 2018 has changed venue. It will now take place at The Workman's Club.It's the same date , just a new venue!

August Alsina due to take place in the Olympia Theatre on the 21st of January 2018 has been cancelled. Refunds available from point of purchase. Online/Phone bookings refunded automatically.

 

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B

 

 

 

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Clap your hands say Yeah due to take place on the 18th of May 2018 has changed venue. It will now take place in The Button Factory. All original tickets remain valid.

     

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Dodie  in The Button Factory on 16-OCT-2017 has been POSTPONED due to Hurricane Ophelia. Customers will be notified when the new date is confirmed.                                                                                                                             

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Erasure due to take place on the 29th Jan 2018 has been rescheduled until the 13th March 2018. All original tickets remain valid

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Fredo due to take place on the 22nd of Feburary 2018 at The Limelight 2 has been cancelled. Refunds available from point of purchase. Online/Phone bookings refunded automatically.

 Flight of the Conchords in the 3Arena on 25/3/18 & 2/4/18 have been postponed. We will contact you once new dates are confirmed.

    

 

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Gus Dappeton taking place on the 1st of Feburary 2018 has changed venue. It will take place at The Workman's Club. It's the same date, just a different venue!

Glenn Wool due to take place at Whelan's on the 7th Feb 2018 has been cancelled. Refunds from point of purchase. Online/ phone bookings refunded automatically.

 

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The Horrors in Mandela Hall on 16-OCT-2017 has been POSTPONED due to Hurricane Ophelia. Customers will be notified when the new date is confirmed.       

 

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Iron Maiden on the 2nd of August at the SSE Arena has changed Door times. The doors will now open at 6pm.

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Jason Derulo has been rescheduled. The upcoming shows on March 21st (SSE Arena Belfast) and 22nd March (3Arena, Dublin) will be rescheduled for 20th September in SSE Arena Belfast and 19th September, 3Arena Dublin.

  

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Katya Zamolodchikova due to take place on the 1st of Feburary 2018 has been RESCHEDULED .It will now take place on the 3rd April 2019. All original tickets will remain valid for new date.

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Leinster A V Doncaster Knights taking place on the 20th Janurary at Donnybrook Stadium has changed kick off times. It will now kick-off at 3.00pm. All orignal tickets remain valid

6LACK which was due to take place at The Olympia Theatre, was originally postponed has now been cancelled.Refunds available from point of purchase. Online/Phone bookings refunded automatically.

 

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Mario Rosenstock at Leisureland is taking place on Friday the 27th of April 2018.

Mist due to take place on the 2nd of March at the Limelight has been cancelled. Refunds available from point of purchase. Online/ Phone bookings refunded automatically.

   

 

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Peter Kay 2019 Tour in Dublin and Belfast has been cancelled. Refunds available from point of purchase. Online/phone bookings refunded automatically. Please allow up to 10-15 days to recieve your refund.

Pat Shortt due to take place at Clonmel Park Hotel has changed date. It will now take place on the 3rd February 2018. It's the same venue, just a new date!

 

 

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Randy Newman due to take place on the 9th /10th of March at Vicar Street is now cancelled. Refunds available from point of purchase. Online/ Phone bookings refunded automatically.

Rat Boy taking place on the 3rd Feburary 2018 has been moved to the Green Room in the Academy. All original tickets remain valid. It's the same date, just a different room!

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Sive on the 27th Janurary ,2.30pm show is now cancelled. Refunds available from point of purchase. For an exchange of date please call our Customer Services Team.

Subsidiary Shield at Queens Sports Malone on 14/3/18 was cancelled.Refunds from point of purchase.Online/phone bookings refunded automatically in 7 days.

    

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Wyvern Lingo taking place on the 23rd of February 2018 has been moved to The Button Factory. All original tickets remain valid.

 

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Yungblud due to take place at Upstairs at Whelan's has been rescheduled. It will now take place on the 31st May 2018. All original tickets remain valid

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Seatwave is an online marketplace where fans can buy and sell tickets for concerts, theatre, sports and just about any other live event. Seatwave was created by a group of people who believe that getting tickets should be really easy and safe. We're happy you've come to visit us and we hope we can provide the superior experience we've set out to create


Why are Ticketmaster & Seatwave working together?
 
We recognise that customers are looking for more choice, flexibility and protection when they decide they would like to sell on or buy tickets for events. By working together, we can deliver better levels of security, reliability and service to all customers.
 
Why are you directing fans to Seatwave?
 
We'll only ever direct you to search for tickets on Seatwave! if we don't have any more tickets available through Ticketmaster. This just gives an extra option to buy tickets through another channel once we've sold our allocation.
 
Do you hold back tickets to sell on Seatwave?
 
Absolutely not. We sell tickets on behalf of venues and event organisers, so we don't independently control the allocation of tickets. It's the event organisers who decide where to sell their tickets and how they're priced – they will allocate tickets to us to sell on their behalf, and we sell them directly to the fans at face value. 
 
We're committed to making sure that all tickets sold through us are distributed fairly, and continue to prevent ticket resellers from getting their hands on large volumes of tickets by making sure we rigorously enforce ticket limits.
 
How do Seatwave get their tickets?
 
Seatwave is an open marketplace where members of the public are able to buy or resell their tickets.
 
The number one aim is to make sure that anyone who buys a ticket through Seatwave can be confident that the tickets do exist and they'll be delivered to them before the event.
 
All transactions on Seatwave are backed by their TicketIntegrity Guarantee, so that buying is safe and secure – the seller isn't paid until the buyer has received their tickets.
 
How are the tickets priced on Seatwave?
 
As Seatwave is an open marketplace, prices are driven by supply and demand. For really popular events, there are usually far more people who want tickets than there are tickets available, so this will usually drive the price up above face value.
 
Where an event isn't so popular, it's not uncommon for tickets to be resold below the original face value.
 

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We understand that after making a booking that you may move house or need to have the tickets sent to a different address. But before you put your change of address request through there are a few things to be aware of so that we can help you. Please look at the info below first and we’ll update your details as quickly as possible.

 

I haven’t made a booking yet – do I have to wait until I’ve booked tickets before changing the address? Nope! Before you book your tickets, just log into your online account and go into edit Billing Information. Updating the billing information in your online account will only store the address for any bookings you might make in the future – for any outstanding orders you need to get in touch.

 

I’m Moving house soon – can I update my address now? If you've moved house recently, please get in touch as soon as possible to update the address on your order. Please remember if you are moving house soon to wait till you've moved before requesting a change of address – there’s always the chance that we’ll send the tickets early before you move.

 

The tickets weren’t booked on my card – can I still update the address? Sorry, we can only update the address if the cardholder for the booking contacts us directly – it’s a security issue. If the tickets were bought for you as a gift or your partner booked the tickets, we’ll still need the cardholder to contact us. If you’re not the named cardholder, we won’t be able to make any changes to the order.

 

Can you send my tickets to an alternative delivery address? Sorry! We can only send to the billing address of the card.

 

My booking says the tickets are processing – can I still change my address? We can't update the address once we've started to process your tickets for dispatch, as we’re unable to single them out from that point. Please be sure to get in touch as soon as you can once you've moved.

 

How do I contact you with my new billing address? It’s easy! Just hit the Contact Us tab above, choose Change of Address as the category and be sure to fill in all the fields. It’s important that we have all the info before we can update your order – just so we can be sure that we’re dealing with the cardholder. You will need to include proof of address in your email as a bank statement or utility bill. You can attach this at the end of the form before you hit send. If you need to change the address on more than one order, please be sure to include all your reference numbers.

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